U2410 Poor documentation and customer facing experience.

Question

Well, once again while I like the Dell U2410 product, the company falls short.

First there is little to no documentation on the features of the monitor anywhere in the box...just how to plug it in.

Then full 25% of the choices in the submenu are blanked out with no indication of how or when they work...dynamic contrast, noise, pixel clock, phase....all inaccessible with absolutely no instruction.

Then, to get a simple question answered, I am sent on a hunt for a service tag. So I deinstall the monitor and pull it out...only to have to learn on this forum they don't exist on small monitors.

What are ALL the menu controls on this U2410 please? What do they do? When should I use them?

This is why I don't buy your servers or laptops....

DELL-Chris M · Answer

Have you read through the U2410 online User Guide?

shooter711 · Answer

Dell just does not 'get' customer service...why isn't this user guide included with the monitor please? Why do I have to search all over the monitor for a service tag just to make one lousy phone call, then search for a way to write an email, because I don't really need a service tag because it is not a 27' monitor, then search for a way to register with dell to join this silly blog.... ...all because you can't print and include this lousy 'User Guide' and ship it with my $500 Monitor? Why should I have to waste two hours hunting this down on line?  Huh? And I can't even call to ask about a User Guide because...oh yeah...I don't have a 'Service Tag' which of course does not exist on a 24' monitor... hmmm..... customer 'dis' service....?

DELL-Chris M · Answer

why isn't this user guide included with the monitor please?
* It cost alot of money to press the CDs and send them with every monitor. That is why we decided to post them online.

Why do I have to search all over the monitor for a service tag just to make one lousy phone call?
* You could have used the invoice which has the order number. We could have tracked everything from the number in our system. Once we verified you and the monitor, we would have sent you to the guide.

then search for a way to write an email, because I don't really need a service tag because it is not a 27" monitor?
* I went to google and typed in "email dell", a drop down appeared, I clicked on email dell support. It only took 5 seconds.

then search for a way to register with dell to join this silly blog.
* In any forum, you have to join it to post.

And I can't even call to ask about a User Guide because...oh yeah...I don't have a 'Service Tag' which of course does not exist on a 24' monitor.
* Again, went to Google.com, typed in U2410 manual, it brought up several links.

shooter711 · Answer

well...geez...you think you could AFFORD to print these instructions and hints on a single typed sheet of paper to include with the $500 products that you shipped to people?

so they can know how to use Dell support ????

Your competitors do much better at first customer interface...THAT is the point.

Monitors

U2410 Poor documentation and customer facing experience.

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