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17411
June 7th, 2013 13:00
U2413, backlight bleed
Ok some I am now on my 4th monitor replacement from Dell. My 4th being worse than the first.
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Unsolved
This post is more than 5 years old
6 Posts
0
17411
June 7th, 2013 13:00
Ok some I am now on my 4th monitor replacement from Dell. My 4th being worse than the first.
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DELL-Chris M
Community Manager
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56.9K Posts
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June 7th, 2013 16:00
adrian2014,
No, that is not normal. Contact UK Order Support. Escalate to a manager. Tell them that since you are now looking at a 5th replacement, that they should waive normal policy and send you a NEW exchange rather than a used exchange.
adrian2014
6 Posts
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June 8th, 2013 03:00
Can the process be done through you?, because it seems when ever I contact monitor support I get sent yet another faulty monitor. Also I think its in Dells best interest if they want to keep a customer, I have been buying dell monitors from you for about 10 to 15 years and I have never had a problem like this.
DELL-Chris M
Community Manager
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56.9K Posts
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June 8th, 2013 12:00
No. I am in the USA. Contact UK Order Support and escalate to manager.
adrian2014
6 Posts
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June 8th, 2013 14:00
So should I post this on UK forums instead?
DELL-Chris M
Community Manager
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56.9K Posts
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June 8th, 2013 17:00
There is not a UK specific forum. This is the english channel forum. But I am in the USA. You must contact Dell UK Order Support via phone, email, or chat.