U2413 Buttons Stopped Working

Question

I just got a U2413 monitor. For the first day everything worked fine. Now the control buttons on the bottom right of the front no longer work (except the power button which does still work). All of the others are dead. This may be a coincidence or it may be related: This problem seemed to start at about the time I installed Dell Display Manager software. If I have a choice between the Display Manager or the buttons, I want the buttons. How can I get the buttons to work again? Thanks. Peter

DELL-Chris M · Answer

PMokover, * Turn off the monitor* Disconnect the monitor power cord from the bottom of the monitor* Press and hold in the monitor power button for 10 seconds* Reconnect the monitor power cord* Turn on the monitorDo the buttons work?

PeMokover · Answer

No, that did not fix the problem. The buttons are still not working. Peter

DELL-Chris M · Answer

Because your monitor only has an attached Dell Order number and not a Dell Service Tag number, contact Dell Customer Support. Provide to them the following data so they can setup a like for like monitor exchange =
Email Address:
Name:
Shipping Address:
Phone number:
Monitor Order number:
Monitor 20 digit alphanumeric PPID serial number:
Reason:
Note: Once outside of the initial 30 days from the original invoice date, the replacement will be a refurbished/used monitor

PeMokover · Answer

Here's what DID fix the problem: 1. Uninstall Dell Display Manager software. 2. Turn off the monitor 3. Disconnect monitor power. 4. Press & hold the monitor power button for 10 seconds. 5. Re-boot the PC. 6. Re-connect monitor power. 7. Turn the monitor on. Steps #1 and #5 are in addition to what you suggested above. Peter

DELL-Chris M · Answer

So you rebooted the computer without the monitor being on? But it was connected to the computer?

PeMokover · Answer

Chris, I will do some additional testing on this but I think the key was to first uninstall Dell Display Manager before doing anything else. Second, re-boot the computer while the monitor was off. I am going to re-install Dell Display Manager to see if that kills the buttons again. I will let you know. Thanks for your help. Peter

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U2413 Buttons Stopped Working

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