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21 Posts
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305297
January 8th, 2016 07:00
U2413, Dell X-rite, Windows 10, No matching displays found, Install the Realtek driver!
I've downloaded Dell XRITE Monitor Application 1.5.8
from http://www.dell.com/support/home/us/en/19/product-support/product/dell-u2413/drivers
I'm using Windows 10 (64-bit), U2413 is connected with Dell Precision T1700 using the original bundled USB 3.0 cable. But Dell UltraSharp Calibration Solution fail to run...
And error said: No matching displays found. Please...
Any one know how to solve this problem?
No Events found!
DELL-Chris M
Community Manager
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56.9K Posts
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January 9th, 2016 20:00
The U2413 and DUCCS communicate via the flash memory card reader to the monitor scalar. Update the card reader driver. Reboot when done and retest.
Snurb
2 Posts
1
March 7th, 2016 08:00
Ok, I got it working, but I had to have an SD card inside the card reader in order for the Realtek USB 3.0 Card Reader driver to show up. Once the SD card was in the monitor the calibration was completed successfully.
DELL-Chris M
Community Manager
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56.9K Posts
0
January 8th, 2016 15:00
Read through the guide here.
Where is the X-rite i1Display Pro Colorimeter plugged in?
* Disconnect the monitor USB upstream cable from the computer USB port
* Open the Device Manager- Universal Serial Bus controllers
* Notate or take a screenshot of every device under Universal Serial Bus controllers
* Turn the monitor off
* Disconnect the USB upstream cable from the monitor USB upstream port. Wait 10 seconds
* Turn the monitor on
* Reconnect the USB upstream cable to the monitor USB upstream port
* Reconnect the USB upstream cable to the USB port on the rear of the computer
* Compare the devices under Universal Serial Bus controllers to the screenshot or your notes
Did new devices appear?
Ivan Wong
21 Posts
0
January 9th, 2016 06:00
i1Display Pro connected to T1700 directly.
U2413 also connected with T1700.
Tried unplug and re-plug the cable.
I've also tried to use another USB 2.0 cable to link up U2413 and T1700. Also tried other USB ports... same result.
Checked C:\Users\ivanw\AppData\Roaming\Dell\Dell UltraSharp Calibration Solution\
Connection.log 0KB
Default.log 1KB
Scanning indexes 0..9.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(0) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(1) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(2) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(3) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(4) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(5) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(6) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(7) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(8) failed.
ERROR DellDisplayConnection.cpp:296 : _fnOpen2(9) failed.
ERROR ColorCalibrator.cpp:88 : No matching displays for 'DELDELL U2413'.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 9th, 2016 13:00
Do you get the same error if the i1Display Pro is connected to the U2413?
Ivan Wong
21 Posts
0
January 9th, 2016 20:00
Tried... still not able to start calibration...
Ivan Wong
21 Posts
0
January 9th, 2016 20:00
I've read some old post about "Failed to connect..." issue.
I found that "Realtek USB 3.0 Card Reader" is the hint...
Now, it works!
Snurb
2 Posts
0
March 5th, 2016 14:00
I'm having the same issue, but with a Gigabye GA-Z170X-UD5 TH motherboard. Driver did not solve it.