U2413, how to fix inverse ghosting?

Question

Hi,

My u2413 is purchased in June 2013 and it has ghosting issue like the post http://en.community.dell.com/support-forums/peripherals/f/3529/t/19526533.aspx. I heard dell fix ghosting issue in Rev 002 so how do I get this fix?

privaatsak · Answer

I have the same issue with a Rev 00 dated October 2013. As of yet Dell have failed to even acknowledge the problem. Very disappointed for what was sold to me as a premium monitor.

yumichan · Answer

Use search http://en.community.dell.com/support-forums/peripherals/f/3529/p/19536491/20649638.aspx#20649638

kuanyu · Answer

http://en.community.dell.com/support-forums/peripherals/f/3529/p/19536491/20649638.aspx#20649638

According to this post. My monitor's serial number is CN-0FJMKT-72872-342-AN3L, which means it has hardware issue, right?

DELL-Chris M · Answer

privaatsak,Your U2413 is the latest version and should not have this issue. If it does, read this.A00 = November 2012. Initital releaseA01 = January 2013. LCD panel version number changeA02 = April 2013. Corrected the inverse ghosting due to too much response time compensation overdrive and USB 3.0 issuesA00v2 = October 2013. New part numbers. Included all of the fixes in the old A02 kuanyu,Forget the part number FJMKT. FJMKT was present in all three A00/A01/A02. What revision is your U2413 manufactured on April 2, 2013?

kuanyu · Answer

Hi Chris, The revision is A01.

privaatsak · Answer

Hi Chris,

My monitor is, in fact, A00 and on closer inspection dated September 2013.

It most certainly has the inverse ghosting problem as can be seen here:

https://www.youtube.com/watch?v=iIBt6EX76Qo

I have already had a second monitor shipped out to me from Dell UK dated December 2013 (revision A00) with exactly the same issue, I sent it back and was told to wait a few more months to be guaranteed an A02 revision, but on contact support recently I was ignored.

Thanks for coming back to address this issue.

DELL-Chris M · Answer

You both just need to keep getting monitor exchanges until you get one that is fixed. There is no other way.

yumichan · Answer

http://en.community.dell.com/support-forums/peripherals/f/3529/p/19536491/20649638.aspx#20649638

According to this post. My monitor's serial number is CN-0FJMKT-72872-342-AN3L, which means it has hardware issue, right?

It's not fixed and won't be... check my link and see what monitor of the three suits better your needs for these cheap/afordable widegamut monitors range

Pauls898 · Answer

This problem is not fixed as I have two monitors manufactured April 2014 and they still have this ghosting problem? The main reason I need to get these chanced is because the white balances are different and even after calibrating them both with an X-rite i1 Display Pro they still don't match :-( One is pink tint the other a green tint, plug both have this greenish tint in bottom left corner plus light spilling out all over screen on black screen. All in all these are VERY POOR monitors for Dell's so called top range monitors, awaiting two replacements and these are bad or the same then I shall return for a full refund!! Not happy, then I discover this ghosting problem..... it's a complete joke!

yumichan · Answer

Your problem, Paul88, is that you can even calibrate a monitor in GPU due lack of basics about how a monitor works.It is a differnt issue from inverse ghosting, and yours, not Dell's

Pauls898 · Answer

No what I was saying in my post is that my new monitors suffers badly with this Ghosting issue as posted by an other user, I loaded a google map on screen and panned it up and down and right and left and to my horror I get these dark green ghosting from the roads as they move :-( These are 2014 manufactured monitors and they still suffer with this problem!! I'm not happy :-(

privaatsak · Answer

They say 'third time's a charm' - but not for me! I received another swap-out from Dell UK yesterday, this time a repackaged U2413 rev A00 with a manufactured date of July 2013. Great, I thought, perhaps this is one of the repaired versions to which Chris was referring... No such luck. Terrible inverse ghosting, right out of the box at Standard Preset 50% brightness and contrast. See link below: I apologize, but the idea of constant swap-outs until I'm 'lucky' enough to get a good one is just silly. Can Dell not simply admit that there is an issue with this product and put its resources behind creating an actual firmware fix for the overdrive? I've had an LG panel in the past with another issue fixed with a firmware upgrade, why not here? Regards, Paul K

Pauls898 · Answer

Hi Paul K How come your receiving such 'OLD' monitors, I've just received two swop out monitors from DELL both still REV00 ? but with a manufacture date of April 2014. If I pan a google map across my screen I still get 'Green' Ghosting from the roads? :-( The white balance issues is slightly better though so I'm hoping with a cal with the X-rite I1 Pro it might be able to cope with this small difference because as my original monitors were so far out, i.e. one had a Pink Hue, the other a Green Hue, calibrating them didn't really help and they were still different :-(

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U2413, how to fix inverse ghosting?

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