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February 17th, 2016 09:00
U2414H random black screen
I had been using this monitor for about a year and it starts getting random black screen for a few seconds this week.
This occurs very randomly sometime not happening for the whole night and sometimes happens 5 to 6 times a night(arround 5 hours of useage)
The black screen will happen randomly and goes dark for a moment and then go back up again.
I am assuming it is a monitor problem as I am running a dual monitor setup and the other one (from ViewSonic) is using DVI connection while this one (U2414H) is using display port. When the black screen happens, only the DP monitor will go dark while the DVI one still functioning (mouse working, video playback working). I had monitor the situation of my GPU with GPU-Z for 2 days and there is no sign of any issue when the black screen happens.
Also, if I turn off the DP monitor manually, windows 7 will detect it and will switch my main monitor to the DVI one. But during the random black screen, this does not happen.
Related information
- Windows 7 64-bit
- GTX780 with latest driver
- U2414Hb REV A01 (made in 2014 06)
- No monitor USB cable connected
- No Dell DDM installed
- Power-saving plan setting is set correctly (no screen off, PCI Express - Link State Power Management is off)
0 events found
DELL-Chris M
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February 17th, 2016 11:00
Get the A01 exchanged. We are up to revision A03.
jasonycw1992
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February 17th, 2016 19:00
My monitor was purchased in 2014-06-26 and I still have the packing slip from Dell
Any email I can directly contact to for the exchange?
DELL-Chris M
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February 17th, 2016 21:00
In what country do you reside?
jasonycw1992
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February 17th, 2016 22:00
Hong Kong
Does A03 fix the problem or it is a A01 specific problem?
Any reason why this black screen happens?
DELL-Chris M
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February 18th, 2016 07:00
Hong Kong.
* Maybe. Use this link to check.
Does A03 fix the problem.
* A03 addressed several issues. Black outs being one of them.
it is a A01 specific problem?
* No.
Any reason why this black screen happens?
* Nope.
jasonycw1992
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February 18th, 2016 08:00
Any detail information about what is changed in A03?
As the one I am using now is already a exchanged one from A00 to A01, where one of them have a yellow tinted screen.
Would want to learn more about what the detail before confirm for an exchange.
DELL-Chris M
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February 18th, 2016 08:00
That information was not released to me.
jasonycw1992
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February 18th, 2016 17:00
Any where I can get the change information for A03?
DELL-Chris M
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February 19th, 2016 08:00
If I cannot get it, I have no idea where you could.