Unsolved
This post is more than 5 years old
1 Message
0
75440
August 18th, 2015 23:00
U2414H, resolution problem
Hi,
I have this problem with U2414h that I can't get out of. my resolution setting is grayed out that I can't change to 1980 x 1080. I am using Windows 10 and I updated graphic to the last version. I am using U2414H and E2414H. it seems like E2414H is working quite good. but only U2414H has 640x 480 fixed resolution.
here are the settings that I took picture of screen.
Please help me.
No Events found!
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 19th, 2015 12:00
* Turn the computer and both monitors off
* For testing, disconnect the E2414H and all of its cables from the computer
* What specific video card?
* What video out ports are on the video card?
ZooMas
1 Message
0
August 21st, 2015 01:00
Same exact issue started happening for me. Installed W10 (Clean install, not upgrade) back on tuesday (18 August) and both of my monitors were working fine. Started up my PC and my main monitor is suddenly running at 640x480. Both monitors do support 1080p, Dell U2414H as main running through miniDisplay Port, secondary Dell U2313HM running through DVI. Device Manager used to detect the main monitor fine prior to today, now it just appears as "Generic PnP Monitor". I haven't installed any new windows updates prior to this happening. In general, I didn't install anything new in the session prior to windows deciding to break. I can guess that it has something to do with MS releasing new generic monitor drivers that broke everything. Seems like only Display Port is affected. Good job MS.
What I have tried and what doesn't work:
Uninstall "Generic PnP Monitor" drivers, restart PC.
Try updating "Generic PnP Monitor" drivers to the monitor drivers found on Dell website. Nothing happens, besides it having correct name in Device Manager.
Uninstall nVidia drivers normally and then install them.
Run Display Driver Uninstaller (DDU) through safe mode and then install nVidia 355.60 drivers again (Same drivers I was running since installing W10).
Trying to plug the monitor into a different Display Port in the back of the GPU.
Trying to change monitor input from miniDisplay Port, to Display Port and then trying different outputs on the back of the GPU.
PC Specs:
MB: Asus P8Z77-V PRO
CPU: Intel i5-3570k
RAM: 16GB DDR3
GPU: Reference GTX 980
Windows 10 64bit
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 21st, 2015 15:00
And you did not have any monitor issues prior to installing Windows 10, correct?
If the operating system is reading the monitor EDID, then the monitor should appear here:
* Click the Start button
* Click Control Panel
* Under Appearance and Personalization, click Adjust screen resolution
* The monitor model name should be listed next to "Display:"