Does Dell have phone support any more? I tried calling three times and each time the system disconnected me. Not impressed with their customer service. I have an issue with two brand new monitors.. Any help will be greatly appreciated
Look for the label on the rear of the U2414H for the 20 digit serial number, then A0x revision number. But that is moot.
All monitor revisions have issues with the SP3 (Surface Pro 3). Still under investigation by us and Microsoft. Getting replacement monitors may not help, but you can try, 1-800-387-5752. We are still investigating this. Even the latest revision (A03) has reported link training failures on the SP3 using DP 1.2 Daisy Chain. One thing we discovered is that the mDP/DP cabling "resist" fully seating. So be sure that you are pressing them firmly into the monitor DP/mDP ports and SP3 or SP3 dock mDP ports. Read through this and this Microsoft threads.
Is your SP3 Dock setup like this? * The SP3 dock is using its 48w power cable * Be sure that the #1 U2414H has DP 1.2 Enabled in the OSD (On Screen Display) * SP3 Dock mDP out --> Dell mDP to DP cable --> #1 U2414H DP in (far left) * #1 U2414H DP Out MST 1.2 --> Dell DP to mDP cable --> #2 U2414H mDP in
If having power save issue using above SP3 dock setup, forget the U2414H daisy chain. * Plug #1 U2414H into the SP3 Docking Station mDP out * Plug #2 U2414H into the SP3 mDP out
Note: User Jeff.Dominiack replaced the Dell mDP to DP cable with the Startech mDP to DP cable and it fixed all of his SP3 issues with our monitors.
doublestack1
2 Posts
0
February 9th, 2015 10:00
Does Dell have phone support any more? I tried calling three times and each time the system disconnected me. Not impressed with their customer service. I have an issue with two brand new monitors.. Any help will be greatly appreciated
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 9th, 2015 12:00
Look for the label on the rear of the U2414H for the 20 digit serial number, then A0x revision number. But that is moot.
All monitor revisions have issues with the SP3 (Surface Pro 3). Still under investigation by us and Microsoft. Getting replacement monitors may not help, but you can try, 1-800-387-5752. We are still investigating this. Even the latest revision (A03) has reported link training failures on the SP3 using DP 1.2 Daisy Chain. One thing we discovered is that the mDP/DP cabling "resist" fully seating. So be sure that you are pressing them firmly into the monitor DP/mDP ports and SP3 or SP3 dock mDP ports. Read through this and this Microsoft threads.
Is your SP3 Dock setup like this?
* The SP3 dock is using its 48w power cable
* Be sure that the #1 U2414H has DP 1.2 Enabled in the OSD (On Screen Display)
* SP3 Dock mDP out --> Dell mDP to DP cable --> #1 U2414H DP in (far left)
* #1 U2414H DP Out MST 1.2 --> Dell DP to mDP cable --> #2 U2414H mDP in
If having power save issue using above SP3 dock setup, forget the U2414H daisy chain.
* Plug #1 U2414H into the SP3 Docking Station mDP out
* Plug #2 U2414H into the SP3 mDP out
Note: User Jeff.Dominiack replaced the Dell mDP to DP cable with the Startech mDP to DP cable and it fixed all of his SP3 issues with our monitors.
kirbo20
1 Message
0
April 22nd, 2015 07:00
Any update on this information? We have a user experiencing these same issues. We've tried all troubleshooting tips you've mentioned.