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February 24th, 2019 06:00

U2417H, backlight issue in vertical area

I bought Dell U2417H back in November 2018 (manufactured in February 2018, rev a07) and now I am having some issue with backlight. The issue can be seen on provided images and videos. In the beginning, there was a flickering, but now the dark and bright area is always shown on the left side of screen. I run a self-test to make sure that problem is with monitor and not with my display adapter or HDMI cable. Also, I did a factory reset, tried with other color present modes and disconnected monitor power cable to clear any residual power. Nothing changed.

IMG_20190224_144737.jpgIMG_20190224_144823.jpgIMG_20190224_144854.jpgIMG_20190224_144814.jpg

Videos are on google drive: Video 1 and Video 2.

The monitor was purchased from reseller.

Community Manager

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56.9K Posts

February 24th, 2019 11:00

Dell Technical Support cannot exchange it until the monitor service tag number has been transferred into your name. Then, read this.

 

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