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1947
February 7th, 2017 06:00
U2417H - dead pixel
Hello.
Recently I bought a Dell u2417h. A month later, found was a dead pixel purple hue
In support of the Russian said he is not "Bright sub-pixel" and will not be replaced
How do I distinguish between "Bright sub-pixel" or "Dark sub-pixel"?
dell.com/support/article/ru/ru/rudhs1/sln130145
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ananasolololo
2 Posts
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February 7th, 2017 07:00
how to fix it?
DELL-Chris M
Community Manager
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56.9K Posts
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February 7th, 2017 07:00
I do not understand the confusion? Per the article that you linked =
Bright Sub-Pixel Defects: A sub-pixel remains permanently lit, resulting in a white or colored dot on a black background.
Dark Sub-Pixel Defects: A sub-pixel remains permanently unlit, resulting in a black or colored dot on a white background.
Based on your picture, that is a red stuck pixel on a white background which equals, Dark Sub-Pixel Defect.
DELL-Chris M
Community Manager
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56.9K Posts
0
February 7th, 2017 12:00
You can try to exercise the pixel in the hope that it may unstick.
* Go back to the top of this Monitor Forum
* Open FAQ Monitor
* Open Pixel Policy & Pixel Exerciser