Dell should stand behind these. * Dell stand behind the monitor for the purchased warranty period.
Even if I had to disassembled it and replace a board, I'd be willing to do that if they provided instructions. * Dell has never provided monitor disassembly instructions or repair offerings.
but I would expect some input from Dell if those should be considered. * Dell has never provided monitor disassembly instructions.
I think a refurb exchange option would be a nice offering from Dell. * Once the purchased warranty has expired, Dell never gives away a free monitor replacement.
Monitor power button reset, BID (Built-in Diagnostics)
* Turn the monitor off * Disconnect every cable (including the power cable) from the rear and side of the monitor * If a mechanical monitor power button, press the button in for 8 seconds (clears any residual power in the circuits). If not a mechanical power button, just wait 8 seconds * Reconnect ONLY the power cable to the monitor
* Turn the monitor on and run the BID, page 49 - If the BID does not show the issue, the monitor itself is functional. The fault lies with either the cabling, video card, video card driver, or operating system - If the issue appears on the BID gray/red/green/blue/black/white/text screens, the monitor is defective
I have got the same exact problem and it has nothing to do with the graphic card, it is the same when I just connect the power cable and I connected two different power cables. It is not fixable, I tried what was written here. I bought this monitor in March 2019, it is an atrocity that this monitor only lasted two years and a couple of months. Funny enough, my warranty finished this year in March and then this happened. Dell no more.... Bought another monitor already from another company, because I needed one with urgency.
@VitorF_ I feel your pain, I also have that same monitor with a build date of 2019. I has the same issue above, when connected it may also display horizontal lines and any menus are garbled. Dell should stand behind these. Even if I had to disassembled it and replace a board, I'd be willing to do that if they provided instructions. I have thought about taking it apart to see if a connector is loose or there my be a cold solder joint but I would expect some input from Dell if those should be considered. I think a refurb exchange option would be a nice offering from Dell. Mine saw limited use and was not abused. It was used on my home desk.
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 18th, 2023 12:55
Dell should stand behind these.
* Dell stand behind the monitor for the purchased warranty period.
Even if I had to disassembled it and replace a board, I'd be willing to do that if they provided instructions.
* Dell has never provided monitor disassembly instructions or repair offerings.
but I would expect some input from Dell if those should be considered.
* Dell has never provided monitor disassembly instructions.
I think a refurb exchange option would be a nice offering from Dell.
* Once the purchased warranty has expired, Dell never gives away a free monitor replacement.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 1st, 2020 06:00
Monitor power button reset, BID (Built-in Diagnostics)
* Turn the monitor off
* Disconnect every cable (including the power cable) from the rear and side of the monitor
* If a mechanical monitor power button, press the button in for 8 seconds (clears any residual power in the circuits). If not a mechanical power button, just wait 8 seconds
* Reconnect ONLY the power cable to the monitor
* Turn the monitor on and run the BID, page 49
- If the BID does not show the issue, the monitor itself is functional. The fault lies with either the cabling, video card, video card driver, or operating system
- If the issue appears on the BID gray/red/green/blue/black/white/text screens, the monitor is defective
VitorF_
1 Message
0
August 27th, 2021 05:00
I have got the same exact problem and it has nothing to do with the graphic card, it is the same when I just connect the power cable and I connected two different power cables. It is not fixable, I tried what was written here. I bought this monitor in March 2019, it is an atrocity that this monitor only lasted two years and a couple of months. Funny enough, my warranty finished this year in March and then this happened. Dell no more.... Bought another monitor already from another company, because I needed one with urgency.
DrMetal
1 Message
0
November 17th, 2023 19:51
@VitorF_ I feel your pain, I also have that same monitor with a build date of 2019. I has the same issue above, when connected it may also display horizontal lines and any menus are garbled. Dell should stand behind these. Even if I had to disassembled it and replace a board, I'd be willing to do that if they provided instructions. I have thought about taking it apart to see if a connector is loose or there my be a cold solder joint but I would expect some input from Dell if those should be considered. I think a refurb exchange option would be a nice offering from Dell. Mine saw limited use and was not abused. It was used on my home desk.
(edited)