Instead of adding a 3rd party USB 3.0 device, test the U2417H USB upstream cable connected directly to one of the Inspiron 560 computer onboard/built-in USB ports above the colored audio ports. From the U2417H User's Guide page 28 =
To answer your question, YES, I did test it, minutes after connecting it, and found it not working. As a computer repair shop owner, I figured that I would sort it out myself, and after a week of trying to, I contacted Dell about it, described in my original post. The Inspiron 560 does not (to my knowledge) have built-in USB 3.0, so I thought to take advantage of the faster USB 3.0 function, I'd connect it to my third-party add-in 3.0 USB card. Obviously (to me), it functions, as the devices show up in the device manager within the operating system. If it didn't function, I would not see anything in the Device Manager. In YOUR defense, I failed to mention that I'd already tried to connect it to the computer's built-in slower USB 2.0 port, with the same result. I'm not an entry-level computer user. I've been repairing and dealing with other people's computer problems for a dozen years now. Just looking for some insight from Dell or anyone that might have the magic pill for making this setup work. Again, I believe that it should just work, so maybe it's just not going to. But speaking directly to the company (or it's message board community) that sells the device, I thought I might find that someone has seen this issue before, and can share the solution.
Since you have access to other computers, test and replicate the U2417H USB hub failure on a different computer. If the U2417H USB hub failure appears on multiple computers, get it exchanged.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 23rd, 2017 19:00
Instead of adding a 3rd party USB 3.0 device, test the U2417H USB upstream cable connected directly to one of the Inspiron 560 computer onboard/built-in USB ports above the colored audio ports. From the U2417H User's Guide page 28 =
mnswede2
2 Posts
0
December 24th, 2017 10:00
Chris,
To answer your question, YES, I did test it, minutes after connecting it, and found it not working. As a computer repair shop owner, I figured that I would sort it out myself, and after a week of trying to, I contacted Dell about it, described in my original post. The Inspiron 560 does not (to my knowledge) have built-in USB 3.0, so I thought to take advantage of the faster USB 3.0 function, I'd connect it to my third-party add-in 3.0 USB card. Obviously (to me), it functions, as the devices show up in the device manager within the operating system. If it didn't function, I would not see anything in the Device Manager. In YOUR defense, I failed to mention that I'd already tried to connect it to the computer's built-in slower USB 2.0 port, with the same result. I'm not an entry-level computer user. I've been repairing and dealing with other people's computer problems for a dozen years now. Just looking for some insight from Dell or anyone that might have the magic pill for making this setup work. Again, I believe that it should just work, so maybe it's just not going to. But speaking directly to the company (or it's message board community) that sells the device, I thought I might find that someone has seen this issue before, and can share the solution.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 25th, 2017 05:00
Since you have access to other computers, test and replicate the U2417H USB hub failure on a different computer. If the U2417H USB hub failure appears on multiple computers, get it exchanged.