U2518D, LCD screen cracked

Question

Dear community, About half a year ago I bought the U2518D for a family member. After normal daily use, the screen started to show several cracks under the surface. These cracks result in a lot of damaged pixels, making the screen almost unusable. My initial thought was that there must have been some physical contact with the screen as you clearly see a point from where the cracks originate. However, the family member in question swears that no physical contact was made with the screen prior to the cracks showing up. I included a picture of the screen. Do you guys know if this could be some kind of manufacturing fault? Or is something like this only possible after physical contact with the screen?

DELL-Cares · Answer

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