Not that I am aware. We cannot change the Dell policy on the refurbished/used. You might try installing softMCCS and running all of the Preset operations "Restore" buttons to see if it will help.

Thanks Chris

Just a curiosity though, is there such a software/hardware out there that enables you to determine how long the monitor has been used for? It's definitely my fault that I didn't hook up the screen and check within the initial 30 days. It's a tad hard to swallow now that the replacement will be a refurbished/used screen.

thanks

ed

imageshack.us/.../7rlp.jpg

Hi Chris,

Thanks for your email. Please refer attached link for your information.

thanks

ed

Because you are outside of the initial 30 days from the original invoice date, the replacement will be a refurbished/used monitor.

Since your monitor has a Service Tag number, contact Dell Technical Support for your country. Provide to them the following data so they can setup a like for like monitor exchange if still within the purchased warranty period -
Email Address:
Name:
Shipping Address:
Phone Number:
Dell Service Tag number:
Monitor 20 digit alpha-numeric PPID number:
Reason:

edskii123,

Post your picture here and I will tell you if the monitor is within manufacturer specifications.
http://imageshack.us/