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February 25th, 2013 20:00

U2713HM backlight bleed

Hi, I just recieved a U2713HM today after a short few days of shipping. I set it up and I'm seeing some backlight bleed especially from the bottom left corner. It's actually pretty yellow. I didn't see this with my other two dell monitors (2405FPW and 1905FP).

Is this normal?

 

3 Apprentice

 • 

1.5K Posts

February 26th, 2013 01:00

Hi,

Welcome to the community.

I would like to inform you that this is not normal to have the same situation on the Monitor. Kindly perform a self test following steps below:

Running Monitor Self Test

Power off both the computer and the monitor.

Disconnect the video cable from the back of the monitor if possible. Otherwise disconnect from the computer or video adapter.

Reseat the power cord to the monitor, ensuring it is plugged into a known-good outlet.

Power on the monitor.

The monitor Self Test will move around. If the monitor Self Test moves, allow it to move to the affected areas of the monitor to check if bleeding is still over there.

Please perform these steps and let us know the results of the same so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

February 26th, 2013 05:00

Thanks for the welcome.

I have done as instructed, the self test dialog (power save mode in 5 minutes) does not get to the bottom left corner. This is about as close as it gets to there in the 5 minute window:

 

 

 

3 Apprentice

 • 

1.5K Posts

February 27th, 2013 03:00

Hi ,

I appreciate the time and effort that you took to troubleshoot the issue.

Please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

Thanks and Regards
Sandeep P
#iworkfordell

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