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69512
January 11th, 2015 15:00
U2715H, Uniformity Issue & Backlight Bleeding
I just received my U2715H two days ago and I've noticed the display color/backlight is not uniform (the left side has a pinkish hue and the brightness levels vary from top to bottom). Also have backlight bleed. I find this
unacceptable when paying $650 for a monitor when my previous $150 one didn't have any of these issues. Please tell me this is a defect.
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DELL-Chris M
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January 13th, 2015 13:00
Check your private message from me.
rdjg
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January 12th, 2015 08:00
So you guys validate a small portion of each monitor and then sell it as meant for professionals, color accurate, and calibrated? I understand nothing is perfect and some monitors will come with a defect, but refusing to acknowledge the discrepancy between how you advertise a product and the process you actually go through validating it is a little misleading. Most companies would look for a way to help the customer rather than telling them 'Na, your product's fine, we validated of it, deal with it.'. I bought this monitor to replace one of those cheap 1440p Korean panels off of Ebay, and this one is worse than that, and they have no standards.
DELL-Chris M
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January 12th, 2015 08:00
* Go back to the top of this Monitor Forum
* Open "FAQ Monitor"
* Open "Dell Policy concerning Backlight (bleed) or Color/Tint variance"
rdjg
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January 12th, 2015 09:00
I appreciate the reply, but saying 'Maybe the next one will meet your approval?'...This is my first purchase with Dell and so far the impression I have from you guys is you're condescending, rude, and apathetic toward your customers. A $700 monitor should meet my approval, I've had $150 monitors that didn't have backlight bleed or color uniformity issues.
Thanks
DELL-Chris M
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January 12th, 2015 09:00
You may return it for refund through Dell Canada Customer Service. Or initiate a new monitor exchange through Dell Canada Technical Support. Maybe the next one will meet your approval. Note, after 30 days from the Dell invoice date, you may only get used/refurbished monitor exchanges.
DELL-Chris M
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January 12th, 2015 11:00
I certainly did not mean to be "condescending, rude, and apathetic". I am just stating the Dell policy and what your options are.