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1698
June 23rd, 2018 06:00
U2717D, randomly turns off
I purchased two (excellent) Dell U2717D Infinity edge Ultra Sharp monitors in April 2018. Now (middle of June), one of the U2717D just randomly turns off. It takes me unplugging the power to it, then wait a couple of minutes, plug it in again, and then it works for an interminate amount of time and the same thing happens again.
I've tried changing power leads (same kind) and different connections. Full size display port cable, HDMI, it makes no difference. This recently started happening. It is plugged into an Nvidia GTX 1080 via the DP out to DP to mDP cable to mDP on the U2717D. The power is from a power strip of 5 plugs. Both U2717D are using the power strip and the other one is functioning fine. I've got no idea and think it must be a faulty panel.
Has anyone else experienced anything like this?
DELL-Chris M
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June 23rd, 2018 14:00
* Turn the PC and both U2717D off
* Disconnect the working U2717D from the GTX 1080. So a single monitor setup
* The remaining U2717D should be plugged directly into the power wall socket, not the power strip
* Turn the U2717D on, then the PC
* Retest
ChooBoo
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June 25th, 2018 08:00
Hi Many thanks for your response, and I dont mean to sound grumpy or grumbly, however, this solution isn't viable as I don't have enough plug sockets to have each monitor plugged into its own dedicated socket. It should run on a power strip. I've been running 2 Dell Ultrasharps on power strips for the last 10 years with no issue. So whatever result this would yield wouldn't be indicative of my typical daily use.
If it works on a single socket (straight in the wall) then Id still have to look for an alternative option or return it as having just one monitor running off one socket wouldn't work.
I've since changed power strips but the same results ensue. Im now testing the monitor directly in the wall connected to a laptop (different computer as it might be my machine)
Can you expand on why this test would be necessary or what it would prove?
DELL-Chris M
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June 25th, 2018 08:00
Can you expand on why this test would be necessary or what it would prove?
* If it works connected directly to the wall socket, then the fault is not with the monitor.
ChooBoo
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June 25th, 2018 09:00
I can Confirm that plugging it directly into the wall and using a different machine yields the same result. The monitor has just randomly just switched off and I can only turn it back on after unplugging the power for a couple of minutes.
It appears it is the monitor that is at fault.
DELL-Chris M
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June 25th, 2018 11:00
Read this.