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February 9th, 2023 07:00
U2721DE, DDM 2.1, enable inactive functions
Dear all,
I just installed an UltraSharp U2721DE monitor. I also installed Display Manager vs 2.1.0 (Jan 2023). As I tried to change brightness via the display manager it shows this text "Please check the online user guide to find out how to enable the inactive functions". I did search DELL support and 'the internet' but could not find the proper instructions. Please any suggestions were to look or 'how to enable inactive functions' of Display Manager 2.1
Regards from the Netherlands,
René
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Sep_Raben
4 Posts
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March 30th, 2023 05:00
I have had the same problem with an Intel NUC 12th gen.
The solution was, install INTEL Driver assistant and when your system is suitable Intel ARC grafic system/driver.
After installing DMM 2.1 works on my system.
MK011719
2 Posts
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May 18th, 2023 07:00
I struggled with this same problem forever -- turns out Updating the firmware of my monitor solved the issue. Within DDM there's an option to update Software (DDM Version) but also another option to update Firmware. Update the firmware and it may fix it
DELL-Chris M
Community Manager
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February 9th, 2023 09:00
In the U2721DE Menu- Others, is DDC/CI On?
When you mouse hover on the DDM icon on the taskbar, does it list the U2721DE?
Right click the DDM icon on the taskbar, click Refresh
Do any of the DDM 2.1 Menu Launcher functions work on the U2721DE?
RenedeBrouwer
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February 9th, 2023 10:00
Dear Chris,
Thanks for responding. Here are my findings
Any new insights?
Thanks,
René
RenedeBrouwer
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February 10th, 2023 06:00
Dear Chris,
Thanks for your persistance in solving this issue. U2721 is attached to a HP Z2 G4 workstation 2021. Exiting from a Mini DP-port and entering the HDMI port of U2721 via 4K/60 Hz cable.
I have tried to right-click 'anything' in displaymanager but 'Save Diagnostic Report' does nog show up unfortunately.
Regards, René
DELL-Chris M
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February 10th, 2023 06:00
To what specific PC model is this U2721DE attached?
Attached using which cables and ports on both the PC and monitor?
* Exit DDM
* Launch DDM again
* Right click menu and click on ‘Save Diagnostic Report’
* Copy and post it out here
RenedeBrouwer
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February 10th, 2023 07:00
Here is a screenshot of display manager that says "Please check the online user guide to find out how to enable the inactive functions'
RenedeBrouwer
1 Rookie
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13 Posts
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February 10th, 2023 07:00
Chris,
I found out how to run a diagnostics report. However .txt and .docx and .pdf files are not supported to post in this window. Suggestions?
DELL-Chris M
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February 11th, 2023 05:00
Do you have dropbox or similar tool to upload the report?
This user was able to copy the Diagnostic Report and post it? Perhaps they copied the Diagnostic Report into Notepad, then copied from Notepad into Forum reply?
RenedeBrouwer
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February 11th, 2023 07:00
Dear Chris,
Here is the diagnostic report in 3 fileformats TXT, DOCX and PDF.
Downloadable
Good Luck
René
RenedeBrouwer
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February 12th, 2023 00:00
Send me your email address so that I can forward via wetranfer
RenedeBrouwer
1 Rookie
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13 Posts
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February 14th, 2023 23:00
Dear Chris,
the weTransfer link was automatically deleted bij DELL. The .TXT file is 47 pages long, do you want me to load it directly als text in this application? Or Just give up?
René
DELL-Chris M
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February 15th, 2023 06:00
"The .TXT file is 47 pages long"
That doesn't make sense to me? Other users were able to post the log as a single page?
RenedeBrouwer
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February 15th, 2023 06:00
Cant help it Chris, it is a 47 page Diagnostic report
RenedeBrouwer
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February 15th, 2023 06:00