1 Rookie
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27 Posts
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21557
October 4th, 2021 14:00
U2722DE, M3T104 firmware update fail
Has anyone managed to update the firmware on the U2722DE to the latest M3T104 version released in September? I wasted an hour this evening and am convinced the update is faulty as it gets almost halfway through then says flash erase error. To add insult to injury I now get an error every time my monitor starts saying “firmware update failed”.
I disconnect all cables apart from power and USB upstream. Found two different Windows 10 laptops to try to update but with the same error.
I tried unplugging the monitor for a few minutes, turning back on. Turning on and off the laptop. I even found an ancient Dell brick (very solid and heavy) from years ago and that was the same end result (so no one can say it only works with Dell hardware).
Any help or suggestions very much appreciated.
O.M
5 Posts
2
January 6th, 2022 12:00
Finally after almost a year...!
I've updated my monitor's firmware with today's Windows 10 64bit version. (Next time I'd not update firmware unless it is required!)
aerotop
4 Posts
0
October 6th, 2021 04:00
I'm having the exact same issue (Flash erase error) with Dell U2722DE - M3T104 firmware update from M3T101. I have also tried unplugging/re-plugging, turning on/off the monitor, and still unsuccessful. I also tried using different ports (USB-C, DP and HDMI) with two different Windows 10 laptops and all were unsuccessful. Attached below are the logs:
Would appreciate any suggestions as well, thanks!
DELL-Chris M
Community Manager
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56.9K Posts
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October 6th, 2021 06:00
KSunday, like aerotop, upload the log files and provide the links. The U2722DE firmware update log file is found at = C:\Dell\firmware\U2722DE\log
KSunday
1 Rookie
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27 Posts
1
October 9th, 2021 01:00
Here you go Chris,
https://pastebin.com/667RNnjE
DELL-Chris M
Community Manager
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56.9K Posts
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October 11th, 2021 08:00
We have sent the log to the Displays Team. Awaiting their reply.
KSunday
1 Rookie
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27 Posts
1
October 11th, 2021 13:00
Thanks Chris,
I just tried again using the USB-C with display on (previously I was using a USB-A->USB-C upstream cable). Same error messages with this too.
Looking forward to seeing what the team come back with.
2021-10-11 21:36:25.372 ( 91.448s) 1| Plugins Manager: Update PDC success => 0:01:22:988:730
2021-10-11 21:36:25.372 ( 91.448s) 1| Plugins Manager: Update DISPLAY
2021-10-11 21:36:25.372 ( 91.449s) ERR| Plugins Manager: error: no parent node.
2021-10-11 21:36:25.911 ( 91.987s) 1| MNT VER. => M3T101
2021-10-11 21:36:27.720 ( 93.796s) 1| MNT ISPTAG => #CHK#M3T104#
2021-10-11 21:36:27.720 ( 93.797s) 1| Updating => stage: [0]
2021-10-11 21:36:27.725 ( 93.801s) 1| Updating => stage: [1]
2021-10-11 21:36:27.725 ( 93.801s) 1| [4][-1]
2021-10-11 21:36:27.798 ( 93.874s) 1| Updating => stage: [2]
2021-10-11 21:36:27.862 ( 93.938s) 1| Updating => stage: [3]
2021-10-11 21:36:28.115 ( 94.191s) WARN| stage [3] => functional error (0xFFFFFFFF, block: 63, cnt: 3)
2021-10-11 21:36:28.346 ( 94.423s) WARN| stage [3] => functional error (0xFFFFFFFF, block: 63, cnt: 2)
2021-10-11 21:36:28.616 ( 94.693s) WARN| stage [3] => functional error (0xFFFFFFFF, block: 63, cnt: 1)
2021-10-11 21:36:28.617 ( 94.693s) 1| [4][2] Flash erase error. See Help for step by step instructions to retry update.
2021-10-11 21:36:28.647 ( 94.723s) 1| Close => terminated.
2021-10-11 21:36:28.647 ( 94.724s) 1| Close => terminated.
2021-10-11 21:36:28.648 ( 94.724s) ERR| Plugins Manager: error: Display update failed.
2021-10-11 21:36:28.648 ( 94.724s) 1| Plugins Manager: Update elapsed => 0:01:27:299:727
2021-10-11 21:36:28.648 ( 94.724s) 1| *** MULTI-MNT *** reset index 0
2021-10-11 21:36:28.648 ( 94.725s) 1| Plugins Manager: Reset (index 0)
2021-10-11 21:36:28.648 ( 94.725s) 1| Plugins Manager: Cannot find parent node.
2021-10-11 21:36:28.648 ( 94.725s) 1| Plugins Manager: Reset DISPLAY
2021-10-11 21:36:28.649 ( 94.725s) ERR| Plugins Manager: error: no parent node.
2021-10-11 21:36:29.465 ( 95.542s) 1| Reset => result (0x00)
2021-10-11 21:36:29.466 ( 95.542s) 1| Close => terminated.
2021-10-11 21:36:29.466 ( 95.542s) 1| Close => terminated.
2021-10-11 21:36:29.466 ( 95.543s) 1| Plugins Manager: Reset elapsed => 0:00:00:817:989
2021-10-11 21:36:29.504 ( 95.580s) INFO| NewFWInfo: (mcu:version, per line)
2021-10-11 21:36:29.504 ( 95.580s) INFO| U2722DE:M3T104
2021-10-11 21:36:29.504 ( 95.580s) INFO| PDC:f807.12.8.0000000200000002
2021-10-11 21:36:29.504 ( 95.581s) INFO| DISPLAY:M3T104
2021-10-11 21:36:29.505 ( 95.581s) INFO| OldFWInfo:
2021-10-11 21:36:29.505 ( 95.581s) INFO| U2722DE:M3T101
2021-10-11 21:36:29.505 ( 95.581s) INFO| PDC:f807.12.12.0000000500000005
2021-10-11 21:36:29.505 ( 95.581s) INFO| DISPLAY:M3T101
2021-10-11 21:36:29.505 ( 95.581s) INFO| UpdateResult: Fail
2021-10-11 21:36:29.505 ( 95.581s) INFO| ScalarRebootResult: Pass
ndyno
3 Posts
1
October 14th, 2021 14:00
I have two U2722DEs, one running firmware M3T102 DE and one M3T101. I was successful in updating to M3T104 from M3T102 but not M3T101. It looks like Dell needs to release a firmware upgrade that would allow a monitor to be updated from M3T101.
KSunday
1 Rookie
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27 Posts
2
October 15th, 2021 00:00
That’s really good feedback. Thank you!
I don’t mind updating to M3T102 first but I can’t find that version of the firmware online.
aerotop
4 Posts
1
October 15th, 2021 01:00
Thank you for feedback!
Would appreciate if Dell Display team could release the firmware upgrade to M3T102, Chris?
kasse4
2 Posts
0
October 15th, 2021 11:00
I had the same problem too - tried to update the firmware to the newest one using a Windows-Laptop instead of my MacAir M1 2020. Have you ever heard about problems connected to the Dell U2722DE and the MacBook Air? I have no chance to connect even the ethernet via the Usb-c to Usb-C connection. Any clues?
kasse4
2 Posts
0
October 15th, 2021 13:00
Some more details - when I connect the monitor with the MacBook Air and try to run the firmeware-update assistant, the assistant does't even recognise the monitor (what even the iOS does ...). Strange thing ...
DELL-Cares
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27.5K Posts
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October 15th, 2021 16:00
We would like to know if you are available for further conversation. If yes, please reply here and we will be happy to assist you.
DELL-Cares
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October 16th, 2021 09:00
This is a follow-up message to check if you are available for further conversation. If you need any further assistance, please reply here and we will be happy to assist you.
RayMz42
3 Posts
2
October 18th, 2021 00:00
Would be surprising if an intermediate update to M3T102 would help: my U2722DE was delivered with M3T102 and the update to M3T104 also failed.
Update via Desktop (HDMI, network, several USB devices connected) failed as well as an update via Laptop (only USB-C connected).
Btw: reason for update were issue with DP and my Ryzen 5 2400G, no problems with HDMI or DP with GeForce 1030
KSunday
1 Rookie
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27 Posts
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October 18th, 2021 07:00
Please DELL-Cares, if you're able to provide the older firmware (* still an upgrade from my current), then we can confirm that it is indeed an issue from 1->4, and it can be resolve by 1->2->4.
Also, I'm not sure if I can take any more from the Dell support team. I've already had them insist that I try to upgrade using the firmware for my old monitor (the one that got replaced under warranty for this newer model). This insanity has to end.
Peace and love. Thanks.