The link is bad? I think you are referring to the D3100 USB 3.0 Docking Station? It only has DVI-I out and HDMI out ports. It is not designed to connect to a monitor with DP in or mDP in. Unless you add an HDMI to DP/mDP active converter, but then you are still locked at HDMI resolution. You need to invest in a dock that has DP out or mDP out. Or simply connect the XPS 13 directly to the U2913WM = XPS 13 mDP out --> U2913WM mDP to DP cable --> U2913WM DP in
Send me the XPS 13 service tag number via private message. Did you install the latest DisplayLink software? I do not see that dock on the USA site nor can I find its manual?
Nope - what I have is this: UHD 4K USB 3.0 Port Replicator. I have gone and bought a couple of things to see if that works, an new displayport to displayport cable, but the monitor does not see it and goes to sleep promptly, and a new DVI to displayport adaptor, that(DVI Dual cable with DVI into monitor and Adaptor into port replicator) works funny, because the computer sees it and allows me to adjust the resolution to 2560x1080 which is the monitor's maximum resolution, but the monitor still detects no signal and goes to sleep (power save mode).
Nope, my XPS 13 does not have a mini display port. It is the new gold version (2015, i7) and seems to have 2 x USB 3.0 ports instead.
Thank you for your help, but we are not there yet.
Have sent you the service tag - and yep, I am from New Zealand. I guess one should expect some slightly different products. However, I'm flummoxed by what seems as it should be a straight forward thing.
Ok. You have the XPS 13 9350. Would you believe we have five different XPS 13s? Anyway, the leftside of the laptop right next to the power port is a small USB Type-C port. It supports all of the following = USB 3.1 DisplayPort 1.2 Thunderbolt 3
For now, remove the replicator from the setup * The XPS 13 9350 and U2913WM are off * Turn the laptop on * Laptop leftside small USB Type-C port --> mDP to DP cable --> U2913WM DP in * Turn the U2913WM on * Press the Menu button to open the OSD (On Screen Display) * Go to Input Source * Choose DisplayPort * Go into the laptop display settings and enable the U2913WM as secondary extended
I recently (July 2016) ordered and received a new DELL XPS 13 9350.
After a prolonged period of research I have updated the drivers to the current drivers (why was it not supplied with the current / latest drivers?) and I can at last get an external monitor working.
HOWEVER:
1. I can't get the external monitor resolution above 1920x1080. It seems that this is the maximum resolution possible for an external monitor?
2. The clarity of the display on the external monitor is terrible.
I have tried connecting via the USB Type C (aka Thunderbold)to an adaptor and then both an HDMI to HDMI and a HDMI to DVI-D cable. I've also tried via USB 3.0 to an adaptor and then both VGA and DVI-D connections.
The monitor is a DELL U2913WM.
On my previous DELL XPS 15 L521x (SBNB1555, Service tag S/N: HW4SNX1, Express Service Code: 38948273137), the external monitor, worked great at 2560 X 1080 (using a cable from the laptop Minidisplay port).
a) Is it correct that I can't run an external monitor at a resolution of more than 1920x1080 on this new XPS 13 9350 ?
- if a higher resolution can be received, how ?
b) By what method can the quality of the image, be improved on the external display. Perhaps a specific adaptors and cable combination? Perhaps something in the settings (it's currently 100% for the size of text,apps and other items).
If it is not possible to get this XPS 13 9350 to run an external monitor at a higher resolution (eg 2560 X 1080 as I had before on my XPS 15), and it not to be as crisp as it is on the laptops own monitor or as it was on the external monitor when used with my previous XPS 15, then I will be returning the XPS 13. If that is the case, what Dell laptops can run an external monitor at 2560 X 1080 (or similar).
I did start at some point to get the option of setting the external monitor resolution to being 2560 X 1080, but if choose this the external monitor goes blank and then into screen saver mode.
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 6th, 2015 07:00
The link is bad? I think you are referring to the D3100 USB 3.0 Docking Station? It only has DVI-I out and HDMI out ports. It is not designed to connect to a monitor with DP in or mDP in. Unless you add an HDMI to DP/mDP active converter, but then you are still locked at HDMI resolution. You need to invest in a dock that has DP out or mDP out. Or simply connect the XPS 13 directly to the U2913WM =
XPS 13 mDP out --> U2913WM mDP to DP cable --> U2913WM DP in
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 6th, 2015 11:00
Send me the XPS 13 service tag number via private message. Did you install the latest DisplayLink software? I do not see that dock on the USA site nor can I find its manual?
Kartetse
7 Posts
0
November 6th, 2015 11:00
Nope - what I have is this: UHD 4K USB 3.0 Port Replicator. I have gone and bought a couple of things to see if that works, an new displayport to displayport cable, but the monitor does not see it and goes to sleep promptly, and a new DVI to displayport adaptor, that(DVI Dual cable with DVI into monitor and Adaptor into port replicator) works funny, because the computer sees it and allows me to adjust the resolution to 2560x1080 which is the monitor's maximum resolution, but the monitor still detects no signal and goes to sleep (power save mode).
Nope, my XPS 13 does not have a mini display port. It is the new gold version (2015, i7) and seems to have 2 x USB 3.0 ports instead.
Thank you for your help, but we are not there yet.
K
Kartetse
7 Posts
0
November 6th, 2015 14:00
Have sent you the service tag - and yep, I am from New Zealand. I guess one should expect some slightly different products. However, I'm flummoxed by what seems as it should be a straight forward thing.
Thanks for your help Chris.
K
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 8th, 2015 11:00
Ok. You have the XPS 13 9350. Would you believe we have five different XPS 13s? Anyway, the leftside of the laptop right next to the power port is a small USB Type-C port. It supports all of the following =
USB 3.1
DisplayPort 1.2
Thunderbolt 3
For now, remove the replicator from the setup
* The XPS 13 9350 and U2913WM are off
* Turn the laptop on
* Laptop leftside small USB Type-C port --> mDP to DP cable --> U2913WM DP in
* Turn the U2913WM on
* Press the Menu button to open the OSD (On Screen Display)
* Go to Input Source
* Choose DisplayPort
* Go into the laptop display settings and enable the U2913WM as secondary extended
What happens?
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 9th, 2015 08:00
Test the mDP to DP cable that shipped wit the monitor on the laptop #2 port.
Rhauri
13 Posts
0
July 19th, 2016 05:00
I have the same problem.
I recently (July 2016) ordered and received a new DELL XPS 13 9350.
After a prolonged period of research I have updated the drivers to the current drivers (why was it not supplied with the current / latest drivers?) and I can at last get an external monitor working.
HOWEVER:
1. I can't get the external monitor resolution above 1920x1080. It seems that this is the maximum resolution possible for an external monitor?
- en.community.dell.com/.../19660294
- en.community.dell.com/.../19502523
2. The clarity of the display on the external monitor is terrible.
I have tried connecting via the USB Type C (aka Thunderbold)to an adaptor and then both an HDMI to HDMI and a HDMI to DVI-D cable. I've also tried via USB 3.0 to an adaptor and then both VGA and DVI-D connections.
The monitor is a DELL U2913WM.
On my previous DELL XPS 15 L521x (SBNB1555, Service tag S/N: HW4SNX1, Express Service Code: 38948273137), the external monitor, worked great at 2560 X 1080 (using a cable from the laptop Minidisplay port).
a) Is it correct that I can't run an external monitor at a resolution of more than 1920x1080 on this new XPS 13 9350 ?
- if a higher resolution can be received, how ?
b) By what method can the quality of the image, be improved on the external display. Perhaps a specific adaptors and cable combination? Perhaps something in the settings (it's currently 100% for the size of text,apps and other items).
If it is not possible to get this XPS 13 9350 to run an external monitor at a higher resolution (eg 2560 X 1080 as I had before on my XPS 15), and it not to be as crisp as it is on the laptops own monitor or as it was on the external monitor when used with my previous XPS 15, then I will be returning the XPS 13. If that is the case, what Dell laptops can run an external monitor at 2560 X 1080 (or similar).
I did start at some point to get the option of setting the external monitor resolution to being 2560 X 1080, but if choose this the external monitor goes blank and then into screen saver mode.