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October 31st, 2024 01:19

U3223QZ, webcam shutter not working

Camera is recognized and appears to be working but camera shutter is stuck closed.

Community Manager

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October 31st, 2024 17:38

Dell needs to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U3223QZ Service Tag with them.

See online U3223QZ User's Guide page 11. Is the #14 Camera Mute & LED button red? If yes, it is locked.

#14 Camera Mute & LED button

Press to lock and unlock camera shutter.

If locked, icon will light up in red, no software can override and open camera shutter to use the camera.

If unlocked, icon will not light up, software can open camera shutter to use the camera when it’s needed.

NOTE: This camera disable button must not be confused with “Webcam and presence sensor:
enable / disable” in OSD. Disabling “webcam & presence sensor” will turn off the whole webcam module, webcam and sensor will not appear in the system.

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