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December 21st, 2025 17:40

U3225QE, Magic Keyboard and Magic Trackpad don't work correctly through the KVM function

I've tried to use the KVM functionality of the U3225QE, but it simply won't work properly. I'm using 2 Macbook Pros, and got my Magic Keyboard and Magic Trackpad connected to the monitor.

Just as the manual here (and Dell's support) say, I've connected:

* PC 1 to the Thunderbolt 4 upstream port (#7 on the manual)

* PC 2 to HDMI (#3 on the manual) + USB-C upstream (#8 on the manual)

* My peripherals are connected to the Super speed USB 10 Gbps ports (#9 and #10 on the manual)

I have already checked the cables (using the ones provided by Dell), and both PCs are actually connected and I can make the switch between them (using Dell's DDPM software). The problem is that, on PC2, there's a huge lag in the trackpad's response, and also some of the trackpad's functionality won't work (scrolling with 2 fingers, for example), so I think there's something going on in the transfer between PC2 and the monitor.

Firmware is also up-to-date, and everything is fine with both Macs, so it seems this is something related with this HDMI + USB connection.

In short, the monitor advertises is has a KVM function, but it simply won't work correctly. I'm posting it here since I already went through support, so I'm looking for answers other than "check your cables" and "it's expected the connection via HDMI will be slower". This isn't just some slowness, it really makes PC2 unusable, and at the end I need to manually switch the USB C cable on the Thunderbolt 4 port according to the PC I want to use, which is ridiculous. 

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676 Posts

December 21st, 2025 20:50

On Monday for direct Dell Technical Support, Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U3225QE Service Tag with them and all of your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.

Can you connect a basic wired USB-A mouse and wired USB-A keyboard to the U3225QE 9, 10, 11, 13 USB-A downstream ports one at a time and tell us if they function correctly?

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December 29th, 2025 18:11

@DELL-ChrisM2​ Hey- what's your theory? Happy to give that a try, but wanted to check what your thoughts are on it, since as I mentioned earlier, my peripherals work just fine with the 1st Macbook connected via the Thunderbolt 4 cable (they work fine in the 2nd Macbook if I manually switch the Thunderbolt cable to it). 

Community Manager

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676 Posts

December 30th, 2025 13:38

By doing this =

Can you connect a basic wired USB-A mouse and wired USB-A keyboard to the U3225QE 9, 10, 11, 13 USB-A downstream ports one at a time and tell us if they function correctly?

If the basic wired USB-A mouse and wired USB-A keyboard function correctly then the U3225QE 9, 10, 11, 13 USB-A downstream ports are OK. That points to some issue with the Magic Keyboard and Magic Trackpad and our hardware. Have you posted the issue on the Apple Forum to get their opinions?

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