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1 Rookie
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67820
July 14th, 2015 16:00
U3415W - Display Manager Problems
HI Guys
I am hoping you can help because at this stage I am about to pull my hair out.
I have the following monitor and its great except since I recieved it I have not been able to get the display manager to work once and constantly get the standard error message.
I have pretty much searched every forum, googled everything I can think of, downloaded & re-installed many times but its just not working for me.
Can somebody who knows what they are talking about please help me.
Thank You
James
DELL-Chris M
Community Manager
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56.9K Posts
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July 15th, 2015 08:00
* Be sure to check and install the latest display driver from the graphics vendor (AMD, Intel, Nvidia)
* Be sure that the monitor USB 3.0 Upstream cable is connected from the monitor USB upstream port and then to a USB port on the rear of the computer
* Remove the older version of DDM if installed and install the latest DDM
* Once installed, reboot the computer
* Open the monitor OSD (On Screen Display) -Others
* DDC/CI should be Enabled
* DDM is not supported in DP1.2/ MST (Daisy Chain). Open the monitor OSD (On Screen Display) -Display
* Look for DP 1.2
* Change to Disabled
* Exit the OSD and re-test DDM
Dakraut10
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3 Posts
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July 15th, 2015 11:00
Hi Chris
Thanks for your message.
I ve gone through your full list but still no joy.
Already had the lastest Graphics drivers, USB cable is connected, re-installed DDM again and I alrady had those 2 settings correctly in place.
Does DDM only work with certain setups or graphics cards?
At the moment I have the USB upstream plugged into an advanced Eport which is connected to a Latitude E7240. I have tried both the USB on the dock and also directly into the laptop just so see if it makes an difference.
What else could it be?
Thanks
James
DELL-Chris M
Community Manager
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56.9K Posts
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July 15th, 2015 12:00
Test the Latitude directly to the monitor, no Eport.
Latitude E7240 mDP out --> mDP to DP cable --> U3415W DP in
U3415W USB upstream cable --> Latitude E7240 rear USB port
Dakraut10
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July 15th, 2015 13:00
Hi Chris
Yes that is now working so obviously the dock is the problem.
Ive just noticed that there is a new 3.0 dock that has been released, would I have to upgrade to this to make it all work together?
can you confirm if this should work?
Thanks
DELL-Chris M
Community Manager
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56.9K Posts
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July 16th, 2015 07:00
That I do not know. You need to ask the Laptop Video guys here. Also ask them if the current dock has firmware updates available.