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December 17th, 2020 06:00

U3419W, USB switching issues

I have the U3419W with the following setup:

- Studio XPS 9100 connect via DP and USB upstream (cable that came with monitor)

- Laptop connect via USB Type-C only

I have the logitech wireless receiver plugged into the U3419W for both my mouse and keyboard and can switch manually via shortcut key on monitor back/forth between the 2 with no issues

Two problems:

1) Auto switching between the two devices in PBP is too intermittent. Sometimes it will switch back/forth multiple times from one side to the other. Most of the time it just does not work.

2) Because auto switching isn't reliable, for the Studio XPS 9100 I have DDM installed and set a hotkey to switch input in the Input Manager

I can use the hotkey to go from Studio XPS 9100 to Laptop, but not back from Laptop to Studio XPS 9100.

Besides manually via the monitor shortcut key, how can I switch back/forth? I am unable to install DDM on the laptop because it is a work laptop.

Thanking you in advance!

Community Manager

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February 1st, 2021 08:00

Contact your work IT department and tell them that you need Admin rights on the work laptop. Once received, install DDM on the work laptop. If they decline to give you Admin rights, then all you can do is use the U3419W Menu- Input Source and Menu- USB Selection options.

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