Thank you for your response. I have that information and I am very frustrated with the whole issue of Dell Putting those buttons, which are vital to control the monitor, on the very bottom of the monitor. You cannot see these buttons and can only feel for them. Not only that, they do not seem to hold on the screen long before they disappear and then you have to start the whole process all over again. This is fine if one is good with their hands and fingers, but it is most definitely the very worst place Dell could have placed these buttons. For older people, and ones with arthritis, etc, this is an almost impossibility to do. You had the whole side of the monitor to place the buttons. Not only could you then have viewed them, you could have also labeled them. Anyway, I am very unhappy with all of this and do not know what else to do. However, I do thank you for responding. I understand it is not your issue, but that of the design department. I just wish Dell would have taken the time to try to understand how all this affects older people. Thanks again and have a pleasant day.
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
I do not understand this board at all. I have entered my service code several times now and I keep getting email saying I need to enter my service code. I think at this point, this is going round and round and not solving anything. Please email me to continue as I see no purpose in responding here when I give the required info and you keep asking for it. Makes no sense.
I do not understand why I am being asked to rate support when my issue has not been resolved. I am not at all comfortable with this method of communication either. Can you please email me privately. This way is not helping me at all. Thank you.
I just read through the private logs. You only provided a 6 digit Service Tag number. So missing a letter or number. Check again and send the 7 digit Service Tag number to our DELL-Cares agent via their private message.
Dell does provide remote troubleshooting for hardware issues. But your complaint is not about hardware functionality. The buttons function, you just do not like the placement. The most that we can do is take your opinion of the placement of the buttons and forward it to the Displays Team for future model discussion.
Surely Dell engineers had a way to extend the controls via the USB-C port when they were developing the product and administered firmware upgrades. Perhaps it can be shared with us as an accessory, and at least provided an extension to the Display Manager app that runs on a Dell PC.
mcp9
1 Rookie
•
6 Posts
0
July 26th, 2021 11:00
Thank you for your response. I have that information and I am very frustrated with the whole issue of Dell Putting those buttons, which are vital to control the monitor, on the very bottom of the monitor. You cannot see these buttons and can only feel for them. Not only that, they do not seem to hold on the screen long before they disappear and then you have to start the whole process all over again. This is fine if one is good with their hands and fingers, but it is most definitely the very worst place Dell could have placed these buttons. For older people, and ones with arthritis, etc, this is an almost impossibility to do. You had the whole side of the monitor to place the buttons. Not only could you then have viewed them, you could have also labeled them. Anyway, I am very unhappy with all of this and do not know what else to do. However, I do thank you for responding. I understand it is not your issue, but that of the design department. I just wish Dell would have taken the time to try to understand how all this affects older people. Thanks again and have a pleasant day.
DELL-Cares
Moderator
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27.6K Posts
0
July 24th, 2021 04:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
mcp9
1 Rookie
•
6 Posts
0
July 24th, 2021 06:00
Dell Monitor, U4320Q,
mcp9
1 Rookie
•
6 Posts
0
July 26th, 2021 10:00
I do not understand this board at all. I have entered my service code several times now and I keep getting email saying I need to enter my service code. I think at this point, this is going round and round and not solving anything. Please email me to continue as I see no purpose in responding here when I give the required info and you keep asking for it. Makes no sense.
mcp9
1 Rookie
•
6 Posts
0
July 26th, 2021 10:00
I do not understand why I am being asked to rate support when my issue has not been resolved. I am not at all comfortable with this method of communication either. Can you please email me privately. This way is not helping me at all. Thank you.
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 26th, 2021 11:00
I just read through the private logs. You only provided a 6 digit Service Tag number. So missing a letter or number. Check again and send the 7 digit Service Tag number to our DELL-Cares agent via their private message.
Dell does provide remote troubleshooting for hardware issues. But your complaint is not about hardware functionality. The buttons function, you just do not like the placement. The most that we can do is take your opinion of the placement of the buttons and forward it to the Displays Team for future model discussion.
mcp9
1 Rookie
•
6 Posts
0
July 26th, 2021 11:00
DELL-Chris M
Community Manager
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56.9K Posts
0
July 26th, 2021 11:00
U4320Q button location and usage
Mr. Moto
1 Message
0
March 17th, 2023 12:00
Surely Dell engineers had a way to extend the controls via the USB-C port when they were developing the product and administered firmware upgrades. Perhaps it can be shared with us as an accessory, and at least provided an extension to the Display Manager app that runs on a Dell PC.