RTX 2080 USB-C out port --> U4924DW 1m/3.2ft USB-C to USB-C cable --> U4924DW #6 USB-C upstream port (video and data)
-or-
RTX 2080 DP out port --> U4924DW 1.8m/5.9ft DP to DP cable --> U4924DW #5 DP in port PC USB-A port --> U4924DW 1m/3.2ft USB-A to USB-C cable --> U4924DW #8 USB-C upstream port (data only)
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Sorry for late reply and thanks for the suggestion. I didn't think about to use provided cable since it's too short for my setup. However, I just tried your suggested setup and there's no issue. I further changed different factors. It's most likely something to do with my long USB-C to USB-C cable, and / or the USB-C ports on my PC (so far I added a USB-C to USB-A converter and connect the cable to a USB-A port, and found some ports work while some don't, so maybe it's the cable that can't hold the signal as well as some ports are not powerful enough).
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 7th, 2023 13:00
Your setup should be as follows =
RTX 2080 USB-C out port --> U4924DW 1m/3.2ft USB-C to USB-C cable --> U4924DW #6 USB-C upstream port (video and data)
-or-
RTX 2080 DP out port --> U4924DW 1.8m/5.9ft DP to DP cable --> U4924DW #5 DP in port
PC USB-A port --> U4924DW 1m/3.2ft USB-A to USB-C cable --> U4924DW #8 USB-C upstream port (data only)
DELL-Jesse L
Moderator
•
17.9K Posts
0
June 5th, 2023 01:00
MullenLive,
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
MullenLive
3 Posts
0
July 23rd, 2023 18:00
Sorry for late reply and thanks for the suggestion. I didn't think about to use provided cable since it's too short for my setup. However, I just tried your suggested setup and there's no issue. I further changed different factors. It's most likely something to do with my long USB-C to USB-C cable, and / or the USB-C ports on my PC (so far I added a USB-C to USB-A converter and connect the cable to a USB-A port, and found some ports work while some don't, so maybe it's the cable that can't hold the signal as well as some ports are not powerful enough).