UP2414Q backlight bleed

Question

Look what you get for 800 £. Dell  'Premier' monitor with 'premier color'. My other monitor for 120 £ has not got any bleed at all. I just wonder how it passed the quality control. Looks like Dell sell refurbished monitors. I bet you I will replace it and will get monitor with same problem.

DELL-Chris M · Answer

What is the 20 digit alphanumeric serial number and revision number? You need to contact Dell UK Technical Support. They should setup a New monitor exchange.

liverpool1985 · Answer

REV 01. CN-0WWRHC-74445-42R-070L

DELL-Chris M · Answer

Manufactured on February 27th, 2014. I find it very strange that a monitor 5 months 23 days old was sold by Dell UK as new? Get it exchanged.

liverpool1985 · Answer

I was strange for me too, but I am getting new one in few days. We will see then

liverpool1985 · Answer

My new monitor replacement. Same problem, manufactured in February

DELL-Chris M · Answer

That one is much better and in manufacturer specifications.

liverpool1985 · Answer

Chris this is the picture I took last night

DELL-Chris M · Answer

Inside of 30 days from the invoice date you may get a refund, which is why they will exchange monitors even though they may be in manufacturer specifications. Outside of 30 days, the Dell policy I mentioned kicks in. That is within manufacturer specifications.

liverpool1985 · Answer

Chris i don't understand how this can be in manufacturer specifications. This is very expensive monitor so i should be Premium quality with excellent picture. Cheap monitors that I used to have  never had this problem.

DELL-Chris M · Answer

I think you understand the manufacturer specifications, you just do not want to accept them. The policy is what it is. You and I cannot change it. You may contact the UK Unresolved Issues team using the form to request a refund.

Monitors

UP2414Q backlight bleed

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