Unsolved
This post is more than 5 years old
1 Message
0
11928
September 10th, 2014 21:00
up2414q
I have a up2414q about 32 days old. This afternoon I started having issues. After swapping multiple display port cables I cannot access the full menu It only gives me the option of entering the input source. Once input source entered a "cannot find cable message" is displayed. Sort of like a self test message comes up saying no cable found/ ALso, the menus are stuck for a vertical viewing.
I checked both the display port and mini display port and the same message pops up. The laptop os working fine Mac 15 Retina 2014.
There is no way that I read to reset everything.
At my witts end here trying to figure this out. Help.
0 events found
No Events found!
DELL-Chris M
Community Manager
•
56.9K Posts
0
September 12th, 2014 19:00
Reset the UP2414Q
* Turn the UP2414Q off
* Disconnect EVERY cable (including the power cord) from the UP2414Q
* Press and hold in the UP2414Q power button for 15 seconds
Dell does not test/validate our monitors on apple proprietary hardware and software. Check the apple Discussions Forum and see what they say:
https://discussions.apple.com/index.jspa
The most I can say is that the apple proprietary ports are hit or miss connecting directly to our monitors. Some apple users have mentioned that using a thunderbolt to DP adapter or thunderbolt to mDP adapter has had some success.
apple computer thunderbolt port --> thunderbolt to DP adapter --> Dell DP to mDP cable --> Dell monitor mDP in port
apple computer thunderbolt port --> thunderbolt to mDP adapter --> Dell mDP to DP cable --> Dell monitor DP in port