UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

Solved the USB problem, my 5m USB 3.0 Cable was to <ADMIN NOTE: Substitute character removed as per TOU> so it only worked at 2.0 speed, gonna order an Active 5m Cable. but the big problem is still there, how do you get 2160p60 with intel graphic drivers? has anyone got it to work??? and what is the best video card that works flawlessly with the UP3214Q ?

So I finally got a display port to display port 1.2 cable and ditched Dells included mini display port cable. So far it seems better at 1) not booting into half screen; 2) Not requiring numerous power cycles to get the picture back after going to sleep; 3) coming out of sleep with a fullscreen, instead of half or with other display glitches (I get a weird duplication of the screen about 2/3rds of the way to the right side coming out of sleep, sometimes); 4) Coming out of sleep at a wonky resolution, like 1280 x 720 or something weird reso which always required I change the resolution in windows settings or nVidia control panel.

The cable, FWIW, is an Accell UltraAV 10ft. DisplayPort 1.2 cable. At amazon it was $18.00.

I'm not going to say this is a fix, because I thought that previous "fixes" like the nVidia drivers had solved these problems, only for them to crop up again. 

After a few days I will report back if this has indeed "fixed" the problems with this monitor.

UP3214Q (Revision A00) and dual evga 780Ti's in SLI. nVidia 340.43 Beta drivers.

I'm sure some of you have tried using the regular DisplayPort instead of the miniDisplayPort cable and it hasn't worked so I'm not particularly confident it will work for me.  

Well I just got a new UP2414Q Rev AU01 and it doesn't wake from sleep. No DP so I have to connect mine via HDMI. It says no signal from computer detected when I push the menu button. Then miraculously it finds the signal. Link state is off, etc etc. Everything is set to Maximum performance. All the latest drivers. I had a Dell 24" ST2410 and it always woke up from sleep via HDMI. Running it off of a brand new Lenovo Y50 4K laptop w/860m /intel 4600 graphics. This is all on Dell. The only "solution" I'm using for now is to run a blank screen saver and not have the monitor ever sleep. I'm away on business 6 months out of the year so I'll turn it off then. Shouldn't affect the longevity of the monitor in my case doing it this way. I shouldn't have to turn the monitor on and off every time I want to use it. These are supposedly Dell's top of the line displays.

I've experienced those issues lately, somewhat better with Nvidia, but not-waking-from-sleep(power saving mode) always present randomly. I went to replace the screen for those problems this Friday and to make it even worse, this morning I see this: my screen got a very nasty vertical red line: https://www.flickr.com/photos/97478415@N06/sets/72157646062478256/ 

This looks like a bad joke, but do those displays deteriorate with time?

First, I got under impression that Dell has completely disorganized support service or does not really care. I've tried in multiple ways and for days to convince Dell at @Dellcares to help and exchange a $3000 display. They actively refused to do so since they don't offer support directly in Croatia, but through a 3rd party re-seller and they can't do it.

After that I've contacted Dell support via 0800 number and they were very helpful, theoretically. They've initiated a service call saying my screen will be replaced the next day. However, there is a 3rd party company that does that service, but whoever called me from them, using very "stiff" tone said:

"We will not be able to service your screen, we do not ship prior to return more than 150km out of Zagreb (capital, and their service center). And anyway, we do not have those screens in stock. We need you to send us the screen and then we will sometime deliver you a replacement. We need to close warehouse status within one day so we can not even send in the same time you send yours. We will cancel your service call and you should initiate with them again"

Great. Not only that they refuse to send prior to defective unit is sent, but they expect me to send in my monitor which I have no box to place it to, and then just wait for my screen. I work with this screen, its faults cause slowdowns for me and when it doesn't work is pretty bad. Now, to send in a display and wait indefinitely is just unacceptable for me. Getting the replacement done is already a huge hassle.

I don't expect a small re-seller to have quality service level of Amazon and I don't blame them, but I do expect - especially for a $3000 screen - to have unconditional quality service within EU from DELL.

Dell should be able to and have a know-how to support users of their premium devices, valuing their customers. Instead of pushing a small company into trying to fulfill service requirements they can not logistically support.

Even Dell Spain (since the screen was bought in Spain) should be able to ship a replacement to Croatia. Since I can do it and it costs me funny amount (especially for such a valuable device), Dell should too. UPS, DHL or other such services are really accessible by anyone these days and have service times of 2-4 days for Croatia from anywhere within Europe.

This is really a disappointing experience.

Well, my experience was the same - and i live in the UK. 

On the positive side - the monitor is working fine since OSX 10.9.4  with my Mac Pro (Late 2013 with D700s). No half screen issue, no sleep issues. Dell explicitly stated that they don't support OSX, and they dont work with Apple on the issues.... 10.9.3 added support for this display, and before talking to my solicitor i tried the display on OSX (i've been long given up on the monitor), and much to my surprise, it works. I've been using it for a month. 

I also have a PC with Dual Titans, but even with the latest drivers, the monitor does not came back from sleep. Got this monitor at new years eve, and none of the issues have been resolved by DELL - The only support was "this SN belongs to something else, we can't help you".  I have no anger towards Dell, but i will not buy anything from them in the future - this service, especially in this segment is appalling. 

I've wrote a post about these issues on my site, basically an overview of this whole thread, with the hope of a DIY firmware fix :emotion-1:

Let's attempt to clean up this mess, check it out: http://jmswrnr.com/blog/the-firmware-issues-of-dell-up3214q-and-up2414q-a00-monitors/

Hello, I bought a Dell UP2414Q yesterday, it is RevA01 (March 2014). I experience the cold boot issue too, there is no signal coming to the monitor, it is fixed by pressing the menu button 2 times, so the input list shows, because the monitor is active in that mode and not in power saving mode, it will receive signal from GPU.

It seems to be GPU and motherboard issue and not a monitor issue:

Read here: http://www.pugetsystems.com/labs/articles/4K-Monitor-Requirements-and-Usage-492/#OtherConsiderations

When using DisplayPort in MST mode, NVIDIA cards fail to POST about 50% of the time. When this happens, you have to hit the reboot button on the computer (power off then back on does not work) in order to POST successfully. PC Perspective also had this issue and reported it as an issue with the STMicro firmware on ASUS motherboards. This should be fixed in a firmware update in the near future.   NVIDIA and Intel displays in MST mode cannot see the BIOS or POST screens on our ASUS Sabertooth Z87 motherboard. DisplayPort in SST mode and single HDMI, however, work fine. This issue does not happen with AMD video cards.   Also related to DisplayPort in MST mode, before the NVIDIA driver is installed you only get a black screen when the OS boots. You have to switch to SST mode, install the NVIDIA driver, then switch back to MST mode.   Finally, we initially had some problems when testing HDMI that ended up being due to the cable not being HDMI 1.4a compliant. So unlike SATA cables, make sure your cables are compliant with the latest specification.

The weird thing is that some people, like quoted above, claims that the issue is not there on AMD cards while some others claims that they have same issues on AMD.

So don't yell at dell for not providing a fix, as it seems it is not the display that is the problem and a firmware update for the display would probably solve nothing.

Also I doubt that a better quality cable will make any difference.

No, it is a monitor firmware issue. There is apparently also an A02 firmware that fixes the problem further.

Seems there is a A02 as you say, but I have no idea what it fixes.

Tried to Google but the only thing i found is A02 mentioned in the manual:

2014 – 06 Rev. A02

ftp://ftp.dell.com/Manuals/all-products/esuprt_display_projector/esuprt_Display/dell-up2414q_User%27s%20Guide_en-us.pdf

I was told by unnamed source it should further fix existing aforementioned issues; after talking about "screen not waking from power saving mode"

From where can we download the revision A02 or revision A03 firmware that fixes the Dell UP3214Q monitor problems resulting in a blank screen with no signal detected or a half screen?

Is it easy to update this firmware ourselves?

Why haven't Dell made this fix available to the public, since they are reportedly flashing their older revison A0 monitors with this firmware?

In case others are having similar problems and no firmware fix available, I have read on the internet that the following might work:

Touching the display menu twice, if the screen is in power save mode. This is meant to bring it back to life.

Removing the power cable, pressing the power on button for a while, reconnecting.

Powering off the computer and powering it back on again.

None of the above have permanently solved the problem, though if only half the screen is displaying, try entering the "change resolution" settings and there switch the display from landscape to portrait and back again.

For the US users, have anyone recently purchased the UP3214Q ? Are the new shipments in August 2014 A01 or A02?

I bought a up3214Q on August 1st, came in yesterday and it's revision A01.