Community Manager

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56.9K Posts

September 22nd, 2018 07:00

 

What was the originally purchased U3014 warranty period?

The UP3216Q back label should have the tag, code, and S/N?

That is a single Dark or Dead Sub-Pixel defect. The monitor would have to show 6 or more Dark pixel defects to justify an exchange.

* Go back to the top of this Monitor Forum board
* Open, "FAQ Monitor (updated 9/6/18)"
* Open, "Pixel policy"

2 Posts

November 29th, 2020 01:00

I had no time to deal with this earlier. The monitor was my 2nd warranty replacement, and the warranty period seemed over at the time anyway.

It is most definitely not a single dead pixel, it is an issue with the backlight since there is a noticeable parallax effect: the spot moves relative to the display image if you look at it at different angles, and it occupies noticeable space (about 6-8 pixels at the very least; this is a 4K panel).

My question is, is it possible to have the backlight panel replaced somehow? Out of warranty, as a paid service. My region is EMEA.

Community Manager

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56.9K Posts

November 29th, 2020 06:00

My question is, is it possible to have the backlight panel replaced somehow? Out of warranty, as a paid service.
* Not through Dell. We have never repaired monitors. See this

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