Community Manager

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56.9K Posts

December 2nd, 2019 08:00

Click my DELL-username and send me the following information via a Private Message;
- UP3216Q service tag number
- UP3216Q 20 digit serial number
- Your full name, shipping address, phone, email address
- If this was not purchased directly from Dell by you, you have to fill out the Ownership Transfer form

The Dell policy concerning the internal FSM (Factory Service Menu) is this; If you break the monitor by making some change in the FSM, the remaining purchased warranty is voided. So tell me why you need to enter the FSM? is there a specific issue with your UP3216Q that you think the FSM could solve?

1 Rookie

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35 Posts

December 2nd, 2019 09:00

I got it to work.  It requires an active display connection.  I was trying to do it while PC was in Standby mode so turning this monitor off wouldn't move resize all my windows to my much smaller 2nd monitor.

I just wanted to check the usage hours since I bought the monitor from a co-worker.  No other reason and very careful not to touch anything.  I filled out the ownership transfer forms over the weekend.

Community Manager

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56.9K Posts

December 2nd, 2019 10:00

Good job figuring that out. It never occurred to me to ask if the PC was in an active state. Will keep that in mind for future troubleshooting.

1 Rookie

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35 Posts

December 2nd, 2019 10:00

But yes, I'm also trying to resolve this Standby power usage problem so wanted to see if there was anything in FSM that might be related:

https://www.dell.com/community/Monitors/UP3216Q-drawing-23-watts-in-Standyby/m-p/7423758#M122929

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