Hi David,

Would you mind please to let us all know the resolution of the problem?

If it was a firewall issue kindly share the information with us.

Thank you.

Carlos.

What changes where made to Firewall? I'm seeing the exact same thing

Hi Broeste,

If I remember well the changes were simply open the ports both ways in the firewall 7937 to 9936 (or whatever ports were configured in NW) and also the Replication Manager ones 6728 and 6729, despite these shouldn't be needed if there is no proxy server.

Thank you.

Carlos.

Hi Carlos,

Thanks for your reply

No, this is not a proxy node. Any idea what then is causing this? The customef has an urgent restore so I will open up a sr with emc later today

Sent from my iPhone

Hi Broeste,

I would need to have some further information, in fact nmm.raw would help a lot.

There is also a new build of NMM 2.3 (109), which fixes some issues with the restores.

You can find it here:

ftp://ftp.legato.com/pub/NetWorker/NMM/Cumulative_Hotfixes/2.3/

Thank you.

Carlos.

Well, this is actually build 109. I had problems with build 79 and thought an upgrade might fix the issue but I guess not.

Here is some output from the nmm.raw

4690 1335900857 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 2 %s 1 0 26

81186 1335900857 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 105 NMM .. end restoreOptionString for Exchange restore to alternate destination. Restore Option String 1 0 272

66498 1335900857 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 92 NMM .. Successfully called SetRestoreOptions for special handling of writer component %s %s. 2 0 25 Microsoft Exchange Writer 0 29 Dako Mailbox DB - 10 GB limit

70776 1335900857 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 151 NMM .. calling AddNewTarget for orig file path %s file name %s and new target path %s filename %s ... Exchange restore to alternate destination of %s. 5 0 23 D:\Dako Mailbox DB 10GB 0 20 Dako Mailbox DB3.edb 0 6 D:\RDB 0 20 Dako Mailbox DB3.edb 0 4 File

70775 1335900857 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 154 NMM .. calling AddNewTarget for orig file path %s file name %s and new target file path %s file name %s ... Exchange alternate destination restore of %s. 5 0 23 F:\Mailbox DB LOGS DB 3 0 8 E00.log 0 21 F:\RDB\_restoredLogs\ 0 8 E00.log 0 4 Logs

70775 1335900857 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 154 NMM .. calling AddNewTarget for orig file path %s file name %s and new target file path %s file name %s ... Exchange alternate destination restore of %s. 5 0 23 F:\Mailbox DB LOGS DB 3 0 7 E00.chk 0 21 F:\RDB\_restoredLogs\ 0 7 E00.chk 0 4 Logs

63500 1335900857 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 30 NMM .. calling VSS PreRestore. 0

63474 1335900857 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 37 NMM .. Gathering writer status %s... 1 0 17 after PreRestore

63502 1335900858 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 37 NMM .. preRestore indicates no errors 0

63401 1335900858 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 60 NMM .. start PowerSnap restore of files for single savetime. 0

63405 1335900858 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 55 NMM .. PS validation of restore files for %s succeeded. 1 0 72 APPLICATIONS:\Microsoft Exchange 2010\Dako Mailbox DB - 10 GB limit\File

63408 1335900858 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 46 NMM .. start restore of files for object list. 0

69460 1335900858 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 41 NMM .. performing full path restore mode. 0

64002 1335900858 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 58 NMM .. performing Windows 2008 system writer restore mode. 0

64005 1335900858 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 40 NMM .. processing recover unit %d of %d. 2 1 1 1 1 1 2

64361 1335900864 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 106 NMM .. Starting Recovery. This operation may take a long time depending on the size of the data requested. 0

82296 1335900879 5 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 155 NMM .. Operation unit failed with error '%s'.Possible cause: 1)Unsupported file system or 2)write-protected disc or 3)No space on disc or 4)Drive not found 1 24 33 br-module: Tape Restore Failed...

63403 1335900879 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 28 NMM .. PS restoreFiles -- %s 1 24 37 Error initializing data mover service

63409 1335900879 5 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 35 NMM .. restore files for %s failed. 1 0 72 APPLICATIONS:\Microsoft Exchange 2010\Dako Mailbox DB - 10 GB limit\File

63495 1335900879 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 27 NMM .. calling PostRestore. 0

63474 1335900879 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 37 NMM .. Gathering writer status %s... 1 0 18 after PostRestore

63497 1335900879 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 39 NMM .. postRestore indicates no errors. 0

63598 1335900879 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 35 NMM Calling resetPreValidationState 0

66363 1335900879 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 133 NMM Deleting the relocate temp dirlist from RestoreObject %s because of error encountered during validation or file restore of object 1 0 72 APPLICATIONS:\Microsoft Exchange 2010\Dako Mailbox DB - 10 GB limit\File

63600 1335900879 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 47 NMM resetting prevalidation state for writer %s 1 0 25 Microsoft Exchange Writer

81188 1335900880 5 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 122 \n\nNMM .. Failed to mount Database . Client will not attempt any further mounts.\n 1 0 10 tbrrecover

71234 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 66 **************************************************************\n\n 0

71235 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 1 0

71238 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 27 Recover completion status 0

71235 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 1 0

50247 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 4 %s 1 0 56 Files failed to be restored for Microsoft Exchange 2010.

71235 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 1 0

50247 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 4 %s 1 0 61 Exchange restore completed for Dako Mailbox DB - 10 GB limit.

71235 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 1 0

56473 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 62 ************************************************************** 0

71235 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 1 0

63427 1335900880 1 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 48 NMM .. restore completed and returned no error. 0

50324 1335900885 0 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 50 nsrsnap_vss_recover: vssClientRestore() succeeded. 0

50325 1335900885 0 0 0 11136 8324 0 exback03dkserv.dako.net nsrsnap_vss_recover 50 nsrsnap_vss_recover: Recovery operation succeeded. 0

Med venlig hilsen / Best regards,

Thomas Brøste

Consultant - EMC Storage

SEC DataCom A/S | Gydevang 17-19 | DK - 3450 Allerød

Tel +45 4810 8000 | www.secdatacom.dk

Dir +45 4810 8075 | Mobil +45 2428 5504 | thomasb@secdatacom.dk

Hi Thomas,

Have you checked the dameon.raw on the client?

If this is a directed restore, have you checked the nmm.raw in both clients?

Have you find any useful information in the system and/or Application event logs on the server where you started the restore from?

If you opened an SR and have any input please let us know.

Thank you.

Carlos

Yep, nothing usefull in the daemon.raw. This is an Exchange 2010 DAG setup, so I'm trying a RDB restore. I has worked before but for some reason it stopped. There is nothing to find in the event/application log.

I will create the SR now and hopefully a solution will be found soon. I will keep you updated

Hi Thomas,

What about the Exchange event logs, did you find any RBAC event id 17?

Did you run NMM Config Checker? If so, any warning or failure?

Did you check the Replication Manager logs? With NMM Config Checker also NMM Log viewer gets installed, and that tool will help you to go through the RM logs.

Anyway let us know the outcome of the SR.

Thank you.

Carlos.

I did some poking around and can see some errors in the exchange logs but same errors as I see in the daemon and nmm logs

I just tried to run another restore and now it's restoring. I will let et finish. I think the problem is that NMM fails on the mount of the store. Instead of mounting the mail store through the RDB recovery wizard I mounted the store from Exchange instead and that has caused it to run. NMM then dismount the store when the restore starts so I can't wait to see when the restore is done and NMM will try to mount the store again.

I will update you tomorrow

I did some more testing tonight and I can't figure out why the following things happen.

I ran one recover which actually recovered the edb and logs but showed som vss validation error and Networker is not able to mount the store inside exchange. I tried mouting the store inside Exchange but with errors also.

Then I tried to redo this restore and it showed the original error again. The strange thing is that when the restore fails the folder where I pointed the edb and logs are removed/disappeared. I can't figure out what happens when the folders are being removed.

I ran config checker once more and it showed all green so no error reported from the config checker.

any ideas? I created a SR but havent heard anything from support yet. I really need a second view on this.

I will keep this discussion updated

Hi Thomas,

Now would be really interesting to check all the logs, including nmm.raw, Application, System and Exchange event logs.

What is the error message you get when trying to mount the RDB from Exchange and not from NMM?

What are the error messages you found in VSS the first attempt to restore?

Did you delete all folders and DB's for the RDB related to the first attempt to restore before running the second one?

About the folders you selected for the RDB, my understanding is that, because those folders were created during the NMM restore (with this I mean that were created using NMM GUI and not Exchange), if the restore fails, depending on the failure, NMM will automatically delete them.

Thank you.

Carlos.

This is the error message when I try to mount the store from Exchange. I guess the reason why I get this error message is because NMM has removed the folder,edb and logs files when the NMM fails

.--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Failed to mount database 'teste2'.

teste2
Failed
Error:
Couldn't mount the database that you specified. Specified database: teste2; Error code: An Active Manager operation failed with a transient error. Please retry the operation. Error: Database action failed with transient error. Error: A transient error occurred during a database operation. Error: An error occurred while preparing to mount database 'teste2'. Error: Could not find a part of the path 'F:\test'. [Database: teste2, Server: EXBACK02DKSERV

].

An Active Manager operation failed with a transient error. Please retry the operation. Error: Database action failed with transient error. Error: A transient error occurred during a database operation. Error: An error occurred while preparing to mount database 'teste2'. Error: Could not find a part of the path 'F:\test'. [Database: teste2, Server: EXBACK02DKSERV]

An Active Manager operation failed with a transient error. Please retry the operation. Error: An error occurred while preparing to mount database 'teste2'. Error: Could not find a part of the path 'F:\test'. [Server: EXBACK03DKSERV]

An error occurred while preparing to mount database 'teste2'. Error: Could not find a part of the path 'F:\test'.

Could not find a part of the path 'F:\test'.

I'm looking for the VSS error but I have tried several restore after I saw the VSS errors. All the restore states the sames error message as shown above. Basically failed to mount the database

Hi Thomas,

When you create the RDB, do you specify the same path for DB and logs?

If so, can you try to delete all the RDBs created, close NMM GUI, open NMM GUI again, select DAG etc., create a new RDB but with different path for logs and DB.

Also take a look at this KBs:

https://solutions.emc.com/emcsolutionview.asp?id=esg123380

https://solutions.emc.com/emcsolutionview.asp?id=esg127107

Also ensure that wrietrs are ok before attempting the restore again.

Thank you.

Carlos.