VADP client failure

Hi kmkramer25,

VADP does not support IPv6. If vCenter is installed in a Windows 2008 system with IPv6 enabled  (IPv6 is enabled by default) and the same system is also used as the VADP proxy, VADP backups will hang and fail.

Ensure that IPv6 is disabled on the following:

• vCenter

• ESX/ESXi

• VADP-Proxy

Note: ESX/ESXi above refers to the actual host system and not the Virtual Machines to be backed up.

Disable IPv6 using Network Connections in the Control Panel, and then add an IPv4 entry like the following to the hosts file on the system where vCenter is installed:

After this entry has been added, run the following command in the VADP proxy host to verify that the IPv4 address is being resolved:

C:\Users\Administrator>ping 

Then make sure you configured the vCenter server name correctly in the Endpoint attribute of NSRhypervisor field as the following:

http://server_hostname /sdk

Where server_hostname is the FQDN name of the vCenter host and as no port has been specified , the default port (443) will be used.

Thanks,

Ahmed Bahaa

We have gone through this again.

Here is how the following map out from my post above

• vCenter - serverA.domain.com

• ESX/ESXi - esxsrv1.domain.com

• VADP-Proxy - serverA.domain.com

we have gotten up to this point in your post

Then make sure you configured the vCenter server name correctly in the Endpoint attribute of NSRhypervisor field as the following:

http://server_hostname /sdk

Where server_hostname is the FQDN name of the vCenter host and as no port has been specified , the default port (443) will be used.

The page does not fail and redirects to https://, but does not display anything. We kept going and recreated the VM host as a client in Networker using the Virtualization wizard tool.

Now we get this on the VM client backup.

* client1:*FULL* savegrp: suppressed 23 lines of output.

* client1:*FULL* Temporary Directory for VADP created.

* client1:*FULL* Temporary vmMntLoc Directory for VADP created.

* client1:*FULL* Performing the backup via the Virtual Center.

* client1:*FULL* Application information attribute VADP_VM_NAME for client client1 is set to "client1".

* client1:*FULL* Trying to connect to the VM using VM name 'client1'.

* client1:*FULL* Performing a FULL Image level backup.

* client1:*FULL* Creating snapshot for client1.

* client1:*FULL* Creating snapshot for 'vm-118' ...

* client1:*FULL* 74854:nsrvadp_save: The following VMware related error occured: Unable to create snapshot '_VADP-BACKUP_' for VM: vm-118.  Details: 'An error occurred for task 'CreateSnapshot_Task'.  Details: Unable to communicate with the remote host, since it is disconnected.'.

* client1:*FULL* 80405:nsrvadp_save: Could not create Snapshot for VM 'client1'.

* client1:*FULL* Temporary directory 'c:\mnt\client1' for VADP deleted.

Hi kmkramer25,

First of all make sure that you add the VADP_VM_NAME variable in the Application Information attribute of each NetWorker virtual Client resource Correctly. The variable format is entered as VADP_VM_NAME=vm1 

Where vm1 is the display name of the VM used in the vCenter

VADP_VM_NAME is case-sensitive. For example, if the VM host name is upper-case (such as SuSe11-X86), the value of VADP_VM_NAME must be set to SuSe11-X86.

For the “Unable to communicate with the remote host, since it is disconnected”  error message, you have to verify that there is no communication, or DNS issue between the Backup Server, Storage Node, ESX Server, or Virtual Center server.

I had this issue before and I solved by deleting the Virtual Machine from inventory (right click on the VM and select “Remove from Inventory”). Do not delete from disk  Then, re-add the VM by browsing the datastore holding that VM, right clicking on the VMX file and selecting “Add to Inventory”.

Hope that helps to solve the issue.

Thanks,

Ahmed Bahaa

If my thoughts did not solve the issue , please have a look as well on the following Powerlink article:

https://solutions.emc.com/emcsolutionview.asp?id=esg121746

Thanks,

Ahmed Bahaa

Hi kmkramer25,

How is the VADP backup issue ? is it solved or the problem still occured with the same error messages ?

Thanks,

Ahmed Bahaa

The problem appears to be the our vpshere license expired. We are working on clearing that up before proceeding. I'll update again after that piece is resolved.