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April 19th, 2006 20:00

'internal configuration is inconsistent' error - Stump the Wizzards!

I have a new Dell D810 with internal Dell wireless 1370 WLAN Mini-PCI Card running Windows 2000 Pro. When logged in as an administrator to the local workstation, the wireless card works fine, and I'm able to use the Dell Wireless WLAN Utility.

When I'm logged in as a regular user without administrative privileges, the wireless icon shows up in the systray, but if I try to start the Dell Wireless WLAN Utility, I receive an error message: "Internal configuration is inconsistent." And I cannot connect.

I've searched high and low and cannot find any reference anywhere to this error message or what it might indicate. Does anyone have any idea?? This is one has the wizzards stumped! Help me if you can! ;-)

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1.8K Posts

April 20th, 2006 04:00

jill_elaine

Probably when your logged in as a "regular user" without administrator privileges, Windows 2000 uses the default Wireless Zero Configuration instead of the Dell Wireless WLAN Utility.

 

April 25th, 2006 22:00

well, maybe that is the answer...but how do i change the 'default' settings for a non-admin user?

i tried this: as an admin, i disabled the Wireless Zero Configuration service in the computer management console. with this service disabled, the wireless card still works as an admin, but i get the same 'internal configuration' error when logged in w/o admin privileges.

i tend to think that the problem is with the Dell Wireless WLAN Card Utility and driver for the wireless network card (comes as a combination download), even though i have the latest driver (dated 4/15/2006). i have other Dell laptops with different models of wireless cards and a different version of the Dell Wireless WLAN Card Utility and they work fine as both admin and non-admin.

please, does anyone have a suggestion for a registry hack or something?
thank you for any and all suggestions!
jill elaine

May 30th, 2006 22:00

after much research on five D810s that all had the same error, my conclusion is that, if the WRONG (i.e. doesn't match the hardware) wireless network card driver/utility is installed at some point, wireless networking won't work...even if you 'uninstall' the wrong wireless network driver/utility and install the right one.

there must be some 'crumbs' left over from the wrong driver that won't let the right driver/utility install correctly. i hope Dell eventually fixes their wireless network card drivers so that they will cleanly uninstall!

the only fix i could find was to completely reimage the computer, then install the right wireless network driver/utility.

6 Posts

June 19th, 2006 14:00

Hello,

This worked for me.

Open "Network Connections"

Right click on your "Wireless Network Connection" and select properties.

Select "Wireless Network" Tab.

Uncheck "Use Windows to configure my wireless network settings"

Restart Windows.

Then under control Pannel open the "Dell Wireless Card Utility" and tick "Let this tool manage your wireless networks"

Restart Windows.

Then redo the operation in the reverse order, until you are back to "Use Windows to Configure my wireless network settings"

All the Best.

 

June 21st, 2006 19:00

Thanks for the suggestion, though I did not get a chance to try it.

The problem has finally been solved here. Our corporation was using "IBM Network Logon Client" to connect our Windows 2000 Pro clients to IBM's AIX Unix servers. We recently switched to Windows 2003 servers and now connect our Windows clients to the servers via "Active Directory". The IBM Network Logon Client has been uninstalled.

With the switch to Active Directory, the error message went away. I am unsure if the problem was related to a 'bug' (or conflict of some sort) with the IBM Network Client and Dell's Wireless Config Utility OR if we received a different "group policy" for the regular users. A more 'relaxed' group policy may have fixed the error message, since we received the error only when logged in as a non-administrative user. An Administrator to the local computer received no errors.

Thanks again for all the help and suggestions. Wish I had something more concrete to report as a 'fix'!

September 15th, 2006 06:00



@Bystander wrote:

Hello,

This worked for me.

Open "Network Connections"

Right click on your "Wireless Network Connection" and select properties.

Select "Wireless Network" Tab.

Uncheck "Use Windows to configure my wireless network settings"

Restart Windows.

Then under control Pannel open the "Dell Wireless Card Utility" and tick "Let this tool manage your wireless networks"

Restart Windows.

Then redo the operation in the reverse order, until you are back to "Use Windows to Configure my wireless network settings"

All the Best.






Is the above clear?

I followed your super clear directions, and Iwhen I got to the part where I was sup[posed to check or uncheck the windows to configure my wireless network, I couldnot uncheck it since there was no inforation there at all!
It seems as though I am not attached by any means to any network, with my inspiron.

I frequently get a strong signal, and we have a router, but I can't use my cpmputer via battery since the batery won't charge and the adapter type cannot be found or identified.

Are these three different issues?

Please tell me, at this point, what you suggest.

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