Have you reset everything before connecting.  Shut down the modem, router, and computers.  Turn on the modem and give it 5 minutes to sychronized with the network.  Then turn on the router and wait another minute or so, then turn on the computers.  After doing this, check to see if you are getting an IP address from the router by going to Start > Run and typing cmd to get a command prompt, then typing ipconfig /all.  Report back what you find.

Steve

Also manually try changing the speed and duplex of your NIC on your PC, as it could be an autonegotiation issue with your Ethernet PC NIC and the router port ,which is causing the problem. Step through the following scenarios and see if link is restored - working from the lowest common denominator

10 M - Half Duplex

10M Full Duplex

100M Half Duplex

100M Full Duplex

You should hopefully find a combination that works.....iand gives you a working connection

Hi Sentinel-Master

How do I check 10m half duplex, 10m full duplex, etc.?

I've gone to the Dell help and support area, typed in NIC, got a number of hits, but nothing that I saw that referrewd to half or full duplex. (Other than the Glossary)

Hans

Hi Steve,

I did what you suggested re ipconfig/all and have all the info if you still need it.  However, when I posted my first message, I had not yet put the oval adapter into a USB port.  I have now done so.  Sorry for that false alley. 

The results are different, but I still cannot get on the Web.

The PC now says that there is a wireles connection. (By the way, why does it say that?  The only connection so far is wired.)  But when I launch IE, the page still cannot be found.

Hans

 

Now I'm confused.  What is your intention to connect this PC to the router?  Do you want to connect wired or wireless?  If you want to connect to the same router, then you need to disable the adapter you won't be using or unplug the cable.  Decide which one you want to configure first, then report back the results of the ipconfig command.

Steve

Hi Steve, Thanks for getting back.  For now I just want to wire the DSL modem to the router and wire the router to the desktop.  When that's done, I'll want to add my laptop to the mix and get to my desktop and the web wirelessly.

I saved the results of the ipconfig to a word doc but when I paste that info to this message I get a page full of errors.  How should I give u the results of the ipconfig?

Hans

You can open notepad and paste it into notepad first, then copy it from notepad and paste into the forum.  The problem with Word is that it adds a bunch of html to the text when it copies to the forum and some of the html tag are not allowed in the forum.

Steve

Hi Steve, thanks for the tip.  For now I only want to hardwire from my DSL modem to the router and from the router hardwire to the desktop and be able to get on the web.  When that works I want to add my laptop wirelessly and be able to access the desktop and the web wirelessly from the laptop.

Hans

Widows XP (Version 5.1.2600)

Hostname   THEDESKTOP2003
Primary DNS Suffix  blank
Node Type   Hybrid
IP Routing Enabled  yes
Wins Proxy Enabled  No

Ethernet  adapter Local Area Connection

Connection-Specific DNS suffix: Blank
Description   Intel pro/100 VE Network Connection

Physical Address  00-0C-F1-6C-CE-57
Dhcp enabled   Yes
Autoconfiguration enabled Yes
Autoconfiguration IP address 169.254.106.108
Subnet Mask   255.255.0.0
Default Gateway  blank

PPP adapter Earthlink (my address)

Connection-specific DNS Suffix blank
Description   WAN Interface
Physical Address  00-53-45-00-00-00
Dhcp Enabled   No
IP Address   66.32.17.58
Subnet Mask   255.255.255.255
Default Gateway  66.32.17.58
DNS Servers   207.69.188.187
    207.69.188.186
NetBIOS over Tcpip  Disabled

The ipconfig /all ouput shows that you are not getting an IP address from the router.  When the cables are plugged in between the router and the ethernet card on the computer, are the link lights lit for the port on the route and on the network card (next to where you plug it in)?  Unless the link lights are lit, you will not get a connection.  Have you tried different ports on the router to see if it might be a bad port?  You say it works when you connect directly to the modem, is that correct?  You also mentioned something about USB in one of your previous messages.  What were you referring to in your mention of USB?

Steve

Hi Steve, re your last message:

Yes, the lights are lit. I have tried all ports on the router. When I said "it works..." I meant that I get a connection when I bypass the router and connect the PC directly to the modem - i.e. it's not the modem.  I mentioned USB when I told you that I connected the oval adapter to the PC via USB.  I've since disconnected that.

I believe that the connections are physically OK because when I replace the router with my old lynksys router, i.e. doing nothing but pulling the modem wire out of the Dell router and plugging it into the Lincsys and pulling the port wire out of the Dell router and plugging it into  the Linksys everything is OK.

Hans

It sounds to me that there is something wrong with the router.  Since it works connected directly to the modem and it works when connected through a different router, but it doesn't work when connected to  the TM2300. You didn't install the software that came with the 2300 did you?  There are lots of reports of that not working. Just a few more things to try.  First, with the router connected to the computer, go to the command prompt again and type ipconfig /release /renew (note the spaces before each "/").  I doubt that you will get an IP address, but you should try this anyway.   Second, althoughI doubt that you would be able to use the web based configuration utility because you are not getting an IP address from the 2300, but you can try it anyway. Open Internt Explorer and type http://192.168.2.1 into the address bar and see if the configuration utility comes up.  

Steve

Hi Steve,

Thanks for hanging in there.  I appreciate it very much.

Re. installing the 2300 software, I did run the setup.  (Put in the disk in, got welcome message and I hit Installation.)

I ran the ipconfig /release /renew and got "operation failed as no adapter is in the state permissable for this operation"

Put 192.168.2.1 in the IE address bar and got a 'Dell TruMobile 2300 Wreless Router' popup asking for a username and password.

I enterd my earthlink address and eathlink password and got Error 401  Unauthorized

Hans

 

The username and password you need is the one for the router, not for your isp.  You are connecting to the router at this point, not to the internet.  See your user manual for the username and password for the router.  It is still at the default values unless you changed it (admin and admin):  Did you read the information in your users manual about how to use the web based configuration utility?  The fact that you can connect to the router is telling us that the router and the computer can communicate.  The problem right now is that the router is not giving the network card an IP address.  Once you get into the router's configuration utility, follow the instructions in the user manual to set things up correctly, then reboot and see if you get an IP address.

The online version of the user manual is at:

http://docs.us.dell.com/docs/network/p57205/en/index.htm

Steve

Hi Steve

That did it.  I just never got to the point where the router wanted a user name and password.

 

Thanks for all your help.  Very much appreciated!

Hans

So, does the internet connection now work?

Steve