4600 & DSL - no connection

Question

My Dell 4600 is connected to a Paradyne DSL modem so I can access the internet. I have all the configs for my IP address, subnet, gateway and DSN servers set correctly. All the lights on my modem that should be lit are and the shows as being connected. I've successfully pinged my IP address. However, I can not connect to the internet.    My ISP insists that the problem is on my end because my MAC address is coming across to them as  incomplete. They suggested that my ethernet connection needs updating or that there is another problem with my computer. I am a novice as far as networking is concerned so I've come here to get some help.

volcano11 · Answer

To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

Steve

VAUE · Answer

Thanks anyway. I finally got the ISP to admit after countless phone calls to support and one to a Supervisor that the problem was on their end. They changed my IP and gateway addresses and everything works just fine now.

Networking, Internet, & Bluetooth

4600 & DSL - no connection

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