To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Steve
Message Edited by volcano11 on 06-23-2005 11:06 AM
It seems to me that you should see a gateway address. The subnet mask usually is 255:255:255:0. Do you know whether your IP address is logical (i.e. appropriate for your ISP)?
never had problems before...had this laptop for about a year and just started having network problems out of the blue 3 days ago...and i'm almost positive i never changing anyting...just turned it on and off went the LAN....only on my computer too...
Have you recently uninstalled Norton Antivirus? If so, this is known to cause problems like this. Another thing to check is to see if your DHCP client service is running. To do so, go to Start > Run and type services.msc then click OK. Look down the list and and see if the DHCP client service is started and running. If not, select it and start it. Report back what you find.
still nothing....program was started and running...when i restarted it, my computer 'acquired a network address' and came back with the same problem...once it 'connected' it had no connectivty...
You might also want to run the diagnostics for the network adapter. If the diagnostics are not currently on your computer, they can be downloaded from the same site as above.
Have you tried different router ports and different cables to make sure it is not a problem with the router or the cables?
First step to try is power cycle the router. power the router off for 2-3 minutes and power it on. see if it fixes the issue. Also see if there is encryption on the router. If there is one. try re-entering the WEP. Also see if you can change the SSID of the wireless router.
If these things do not work..... try disabling all the firewalls on the computer.
volcano11
2 Intern
•
28K Posts
0
June 23rd, 2005 02:00
Try downloading and running winsockfix for Windows XP from the Here and if that doesn't work try lspfix from Here.
Steve
99grandamse
22 Posts
0
June 23rd, 2005 14:00
99grandamse
22 Posts
0
June 23rd, 2005 15:00
C:\Documents and Settings\Kyle>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : dorm-room
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-0F-1F-18-72-54
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.254.250
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
thats everything that came up...hope is helps
volcano11
2 Intern
•
28K Posts
0
June 23rd, 2005 15:00
To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Steve
Message Edited by volcano11 on 06-23-2005 11:06 AM
P-A-D
17 Posts
0
June 23rd, 2005 15:00
--
PAD
99grandamse
22 Posts
0
June 23rd, 2005 16:00
volcano11
2 Intern
•
28K Posts
0
June 23rd, 2005 17:00
Have you recently uninstalled Norton Antivirus? If so, this is known to cause problems like this. Another thing to check is to see if your DHCP client service is running. To do so, go to Start > Run and type services.msc then click OK. Look down the list and and see if the DHCP client service is started and running. If not, select it and start it. Report back what you find.
Steve
99grandamse
22 Posts
0
June 23rd, 2005 18:00
volcano11
2 Intern
•
28K Posts
0
June 23rd, 2005 18:00
You might want to try uninstalling and reinstalling the drivers for your network card. These can be downloaded from:
http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_P4_5150&category=5&os=WW1&osl=en&deviceid=2966&devlib=5
You might also want to run the diagnostics for the network adapter. If the diagnostics are not currently on your computer, they can be downloaded from the same site as above.
Have you tried different router ports and different cables to make sure it is not a problem with the router or the cables?
Steve
winni21
22 Posts
0
June 23rd, 2005 22:00
First step to try is power cycle the router. power the router off for 2-3 minutes and power it on. see if it fixes the issue. Also see if there is encryption on the router. If there is one. try re-entering the WEP. Also see if you can change the SSID of the wireless router.
If these things do not work..... try disabling all the firewalls on the computer.