ABNORMAL DISCONNECT Part Three

Question

I almost forgot. When we tried to set up this computer the very first time we could not connect to ATT...it said the line is busy. That was impossible. We finally tried AOL and from the VERY first time we tried to use it...it was going OFF LINE.We still pay for ATT but can't use it.

ANTZ2K3 · Answer

try to run Modem Helper.

modem helper is a program of Dell that diagnoses your modem and try to fix any software or modem driver issue. if not it will some what give you an idea on whats wrong with your connection.

NoComp-wiz · Answer

Thanks for suggestion. Sadly for me...I've tried this and it says Modem is 'probably' fine. I've also replaced the wires and ran a new phone line from outside...nothing seem to help. can this computer be a 'DUD'???

NemesisDB · Answer

modem could be bad or could just not play nice with your ISP. ideally it'd be good if you had another ISP or number you could try dialing.

NoComp-wiz · Answer

Hi. I have 5 numbers I can call and I have tried 3 or 4 so far...but all with the same bad results. But I thank you for your suggestion. And am wondering...do these DELL computers sometimes come with a bad modem...right out of the box??It disconnected the very first time it ever got on line. It wouldn't even get on line on ATT. The computer said the line was 'busy' I hve no phone on my line, no fax and no call waiting. We had to use AOL. Again thanks for suggestions.

NemesisDB · Answer

it's always possible for something to be broken...

Networking, Internet, & Bluetooth

ABNORMAL DISCONNECT Part Three

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