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13054
January 5th, 2006 01:00
Accessing Quickbooks Pro Files on Network Problem
I am using a Simpleshare drive on the network as a file server. When I access one of the Quickbooks Pro files on the netword Windows Explorer crashes with a C++ runtime error. This happens on any QBP file on the network. it only happens on the DELL. Inspiron 6000, I have four other computers on the network, they can access these files over the network without problem.
I can access any other type of file on the Simpleshare drive without problem.
Any ideas
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LtLeary
241 Posts
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January 5th, 2006 21:00
Can you provide any details on the error code? How about looking in the event log and seeing if there are any abnormal events being recorded.
What happens if you "copy" the file to your PC and run it locally? Same issue or not?
LT
dkempgui
3 Posts
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January 6th, 2006 16:00
If I transfer the file to the local drive it loads ok
The error message is,
Runtime error, Program C:\Windows Explorer.exe
This Application has requested thr runtime to terminate in an unusual way.
LtLeary
241 Posts
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January 6th, 2006 19:00
Next question....Are you accessing the file over a wired ethernet or wireless on the inspiron?
By copying across the network and running locally we've cleared up all but the network.
Are you mappping a drive or using a fully qualified path e.g \\simpleshare\share\qbpfile.qbp or something like M:\qbpfile.qbp?
This may help us see if this is a registry problem for a network share or perhaps a MTU or error problem on the network.
Also, next time you try to access the file, open a cmd window and type netstat -e before and after. I want to see if there are any "obvious" errors on the "network."
LT
dkempgui
3 Posts
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January 7th, 2006 16:00
1 I get the same error with wirless or ethernet.
2 I am mapping a tetwork drive with a drive letter.
The results of the netstat -e is
Bytes Rec 2673283 Sent 992467
Unicast Packets Rec 6265 Sent 5835
Non-unicat packets Rec 747 Sent 242
Discards 0
Errors 0
Unknown Protocols 5
LtLeary
241 Posts
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January 7th, 2006 17:00