Actiontec modem causing BSOD

Question

Hello everyone. I have an Inspiron 8200 that has the Actiontec internal modem in it. Seems that when I go to dialup, it gets part way thru it and then the BSOD comes up with STOP 0x0000007E and cites HSFHWICH.SYS as the offending item. I have updated drivers SINCE this error message started arriving, so that didn't have an affect. Any ideas or help, I seem to be running into a block wall. Thanks in advance.

Bill Roland

JohnM025 · Answer

bill_roland, What Operating System are you currently running? I did a search on the Dell Knowledge Base and Microsoft's Knowledge Base and was unable to find a reference to the file HSFHWICH.SYS. Thank you for choosing Dell.

bill_roland · Answer

Windows XP Professional, Service Pack 1.

Steve Hubbard · Answer

What was the fix, I have the same problem. Thanks for the info.

bill_roland · Answer

No, they decided they needed to replace the modem, so they did.  Diagnostics seemed to be useless.

JohnM025 · Answer

Are you able to test out the modem in Hyperterminal? Does the diagnostics find anything? Thank you for choosing Dell.

Steve Hubbard · Answer

The BSOD occurs when it starts to dial the number through dial-up and I have the same problem occuring in hyper-termianl. I've removed and reinstalled the modem (not physically) through normal & safe-mode with the same problem occuring, and downloaded R50360.EXE for the reinatlling of drivers. I've unloaded updates, antivirus etc. ,and gone back to previous restore points. When I query the modem using the modem diagnostics it queries fine. The two files that cause the stop are ICH.SYS causing a 0x00000D1 stop and HSFHWICH.SYS causing a 0x0000007E stop. So comes back to my original question of what was the fix of the previous person's problem. Thanks for your help.

bill_roland · Answer

They never figured it out, they decided to replace the modem with something out, so they didn't have to explain what the problem was.  It was covered under warranty, so that didn't cause a problem.  Still would like to know why, but they act like they've never heard of this problem before.  Sorry.

Steve Hubbard · Answer

Thanks after reading and replying to John's message I read yours and contacted Dell. They are replacing it also. Thanks for your input and help!

JinkyJ · Answer

I have this same problem. I've updated the driver as recommended to no avail. Can anyone suggest a fix?

eschoon · Answer

I have exactly the same problem on my 8200, but unfortunately already past warranty. Any fix for this problem? Tried updating modem drivers, but it doesn't seem to make a difference. When you select "show hidden devices" In the device manager, there are a lot of yellow exclamation marks.

The following non plug and play drivers are marked with an exclamation mark: Cnxtdiag, Fallback, Fsks, K56, Softfax, Tones, V124.

The modem gives a blue screen when used, fax or dial-up, cable connected or not.

Stop message gives HSFHWICH.sys

thanx

Networking, Internet, & Bluetooth

Actiontec modem causing BSOD

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