Hi,

Web browser toolbars like Babylon Toolbar are optional and they are enabled by default in most cases. Once the software is installed the web browser shows an extra bar below the address bar, hence, it cannot disrupt the internet connection on your system.

I would suggest you to browse the internet with a different web browser like Mozilla Firefox.
If the issue still persists, please reset Internet Explorer using the Microsoft fixit http://bit.ly/b27Ik3

Please reply.

Thanks and Regards
Priyanka S
#iworkfordell

I dont have the extra bar below the address bar any more this i belive is why i cant connect to the internet the software must have been removed i would think any ideas would be great. I know i will need to reinstall software but what one,

Hi,

I would recommend you to use Mozilla Firefox to browse the internet.

Please type the following link in Run :

http://bit.ly/qkFf2R

Once you are on the Mozilla Firefox screen click on Free Download in the upperr right hand corner, and it will start installing the software.Once installed,  try browsing any webpage and check.If you are able to access the internet, I would suggest you to reset the Internet Explorer settings.

Please reply for further queries.

Thanks and Regards
Priyanka S
#iworkfordell

Hi

Thanks for your reply I do have both Mozilla and Google installed on the laptop and each of these along with Explorer will not connect to the internet, It seems to be the softwear that conects my laptop and the internet is the problem. I get a message telling me i cant connect to a server any help with this would be great. This laptop is only a year old and is of no use to me if i have no internet .

Billy

Hi,

Thanks for the reply. If none of the browsers are working, I would suggest you to check the ip address on the system.Please follow the steps below:

1. Click Start and in Run type cmd.
2. At the command prompt type- ipconfig.
3. The IP address will be a series of numbers following the pattern xxx.xxx.xxx.xxx

Please note the ip address and let us know.

Thanks and Regards
Priyanka S
#iworkfordell

Hi

Thanks again for your responce, again many thanks for your help.

IPv4 Address... 192.168.2.102

subnet Mask.... 255.255.255.0

Default Gateway....192.168.2.1

Regards

Billy

Hi

Thanks again for your responce, again many thanks for your help.

IPv4 Address... 192.168.2.102

subnet Mask.... 255.255.255.0

Default Gateway....192.168.2.1

Regards

Billy

Hi,

Thanks for the information. Seems that the internet connection is there, but you are not able to browse. Please try accessing the internet in Safe Mode with Networking.
To boot the computer in safe mode, please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select Safe Mode with Networking to boot the computer into Safe Mode with Networking.

Check if you are able connect to the internet in Safe Mode with Networking  using any one of the browsers in the system.

Please reply with the results.

Thanks and Regards
Priyanka S
#iworkfordell

Hi

Again many thanks for your time with this problem, I have followed your steps and was abel to connect to both Google and Internet explorer using your steps in safe mode with Networking, this gives me some hope that the problem can be sorted awaiting your reply many thanks.

Billy Hollowed

Hi

Sorry to say when i turned off and rebooted the Laptop in Normal mode the problem was still there unabel to connect to the Internet

Regards

Billy Hollowed

Hi,

Thanks for the reply. Since, it is working in Safe Mode with Networking I would suggest you te reset the internet explorer settings when you are in the normal mode. Please follow the steps below:

· Close any Internet Explorer window that are currently open.
· Reopen Internet Explorer.
· Click the Tools button, and then click Internet Options.
· Click the Advanced tab, and then click Reset.
· Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.
· In the Reset Internet Explorer Settings dialog box, click Reset.
· When Internet Explorer finishes applying default settings, click Close, and then click OK.
· Close Internet Explorer and reopen.

Please reply with the results.

Thanks and Regards
Priyanka S
#iworkfordell

Hi,

Have gone trough your steps and still cant connect to Internet in normal mode.This is the message that appers in the address bar. If i try open anything that is connected to the internet it tells me it cant connect to the server. yet my time and date are still up to date in an accu weather app i have on the desktop also it gives me the tempture for the day and then tells me it cant connect to the server, Thank you for your help i hope this makes sence to you

Internet Explorer can not display the web page

go.microsoft.com/fwlink

Billy

Hi,

Thanks for the information. Seems, there is problem with the profile. I would suggest you to create a new profile.
Please follow the steps mentioned in the link below:

http://bit.ly/4AdaIJ

Please reply.

Thanks and Regards
Priyanka S
#iworkfordell

Bigbill1965, are you still having a problem with the Babylon Toolbar? It is considered malware by some security experts. Your additional issues may be a result of the this -- perhaps from an incomplete uninstall thus leaving remnants that have compromised the system. I would suggest that you post on the Virus & Spyware forum for additional advice in dealing with this.

Hi

I took a chance and turned off my Macfee account  and then  used  the computer and it connected to the inter net first time i then installed Microsoft security essentials thanks for all your help with this matter it now seems to be sorted.

Billy