Hi  KongL,

Welcome to the Community,

Try installing the driver for the wireless card  Dell Intel Centrino Advanced-N 6235 Bluetooth.It should also install the utility you're missing on the system.

Use this link for download : www.dell.com/.../xps-15-l521x

Let me know if this helps,

Thank You

is this for the L502X also?

Hi,

Try this link for  L502X : www.dell.com/.../xps-l502x

If it does not work,Go to Control Panel,System,Hardware,Device Manager,expand Network Adapters.

Post back the type of wireless card  listed there.

Intel Centrino Wireless-N 1000

Microsoft Virtual Wifi Adapter

Microsoft Virtual Wifi Adapter # 2

Realtek PCIe GBE Family Controller

these are under the network adapters

There was an error in the installation and it said "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor".

KongL,

Places to look to see if your Bluetooth Connection is enabled

Can you run Finding System Information REMOVE YOUR PRODUCT ID and post the information back here.

Rick

On the Windowsl Mobility center I don't have an Icon that says Bluetooth control. Do you know if there was ever a program on the dell xps 15 that let other devices connect to your laptop? There was one once for me that enabled me to connect my ipod to my laptop but it's no longer available. I would always be able to find it when I Opened Open and Network Sharing Center, and under the See also part that was where I could find it. Wish I remembered the name of it.

I did the cmd thing and it turned out blank. There wasn't anything that ran. Only the cmd thing popped up with the little info and that was it.

Hi  KongL,

Previous one was the Intel ® PROSet/Wireless BT Software application  and this is the Dell  Intel ® PROSet/Wireless BT Software application.

Try this link :www.dell.com/.../xps-l502x

If it does not work,in Device Manager do you see Bluetooth Module listed?If possible  post a screen shot the Device Manager.

how do i post a picture?

KongL,

Hit PrntScr, then open paint, click file, then paste. Save the image. The use rich formatting, then click on the little picture and upload it.

If you can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here, we could see the adapter and if it finds the Bluetooth adapter or not.

Rick

Awesome, I already did the print screen just didn't know how to upload it.

KongL,

The Intel(R) Centrino(R) Wireless-N 1000 adapter does not have Bluetooth. I do not see a Bluetooth adapter in the log. If this system has Bluetooth, it may be possible that it bacame disabled(Places to look to see if your Bluetooth Connection is enabled) or maybe the adapter came loose INSTRUCTIONS HERE 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Go to Dell Warranty Status enter your service tag number, then click on original configuration. See if the bluetooth adapter is listed there.

Rick

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Kong>systeminfo

Host Name:                 KILO-PC

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          Kong

Registered Organization:   Microsoft

Product ID:                ~REMOVED~

Original Install Date:     5/24/2011, 8:52:40 AM

System Boot Time:          8/10/2012, 5:56:31 PM

System Manufacturer:       Dell Inc.

System Model:              Dell System XPS L502X

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineInt

el ~2277 Mhz

BIOS Version:              Dell Inc.          A11, 5/29/2012

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume2

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-06:00) Central Time (US & Canada)

Total Physical Memory:     6,038 MB

Available Physical Memory: 3,267 MB

Virtual Memory: Max Size:  12,075 MB

Virtual Memory: Available: 9,091 MB

Virtual Memory: In Use:    2,984 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\KILO-PC

Hotfix(s):                 130 Hotfix(s) Installed.

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Network Card(s):           4 NIC(s) Installed.

                          [01]: Realtek PCIe GBE Family Controller

                                Connection Name: Local Area Connection

                                Status:          Media disconnected

                          [02]: Intel(R) Centrino(R) Wireless-N 1000

                                Connection Name: Wireless Network Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.0.1

                                IP address(es)

                                [01]: 192.168.0.10

                                [02]: fe80::4423:747:d41:fa37

                          [03]: Microsoft Virtual WiFi Miniport Adapter

                                Connection Name: Wireless Network Connection 2

                                Status:          Media disconnected

                          [04]: Microsoft Virtual WiFi Miniport Adapter

                                Connection Name: Wireless Network Connection 3

                                Status:          Media disconnected

C:\Users\Kong>

I don't think I have Bluetooth then Thanks for all the help. But, there was a program that enabled other devices to link up with my laptop. Would you happen to know what it it?