Bluetooth adapter self installation/upgrade not fully functional

Question

I have just added an internal Dell bluetooth adapter (to avoid having to use a USB device) to my company supplied Dell Latitude E6420. (BT adapted was not specified as an option, unfortunately).

All seemed well expect that when pairing a device (say BlackBerry or TV), the device appears momentarily as being attached, this disappears again. I strongly suspect that as well as installing the physical adapter, I also need to add a suitable driver. Problem is: which driver do I need? (oh... and how?)

The BT adapter was provided via the Dell website and came in a Dell box. (I had to buy the small ribbon connector too).

Any hints, tips would be appreciated: I have trawled through countless items in an attempt at self help, but having failed to find anything much more than the standard driver update sites, I am now hoping that someone out there with can give me some good advice.

Hoping this is in the right forum...

Thanks in anticipation...

Aldeburgh · Accepted Answer

Rick -- it worked, thank you. I needed to install R288120 which is the driver for the Dell 375 adapter. Everything now works beautifully. Thanks for your pateinec and dedication while I fumbled my way through. Got there in the end!

PudgyOne · Answer

Aldeburgh,   Try runing Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.     Rick

Aldeburgh · Answer

Thanks Rick - here goes.....

Host Name: ***********R1

OS Name: Microsoft Windows 7 Enterprise

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Member Workstation

OS Build Type: Multiprocessor Free

Registered Owner: ***********

Registered Organization: ***********

Product ID: *****-***-*******-*****

Original Install Date: 20/09/2011, 10:57:04

System Boot Time: 03/01/2012, 07:17:38

System Manufacturer: Dell Inc.

System Model: Latitude E6420

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~775 Mhz

BIOS Version: Dell Inc. A04, 11/05/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-gb;English (United Kingdom)

Input Locale: en-gb;English (United Kingdom)

Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London

Total Physical Memory: 3,977 MB

Available Physical Memory: 1,387 MB

Virtual Memory: Max Size: 7,952 MB

Virtual Memory: Available: 4,988 MB

Virtual Memory: In Use: 2,964 MB

Page File Location(s): C:\pagefile.sys

Domain: ***********

Logon Server: \\*******

Hotfix(s): 63 Hotfix(s) Installed.

[01]: KB971033

[02]: KB958559

[03]: KB2425227

[04]: KB2446710

[05]: KB2461108

[06]: KB2476490

[07]: KB2479943

[08]: KB2484033

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[61]: KB2639417

[62]: KB2641690

[63]: KB976902

Network Card(s): 5 NIC(s) Installed.

[01]: Intel(R) 82579LM Gigabit Network Connection

Connection Name: Local Area Connection

DHCP Enabled: Yes

DHCP Server: 19.155.***.**

IP address(es)

[01]: 19.151.**.***

[02]: Intel(R) Centrino(R) Advanced-N 6205

Connection Name: Wireless Network Connection

Status: Media disconnected

[03]: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64

Connection Name: Local Area Connection 2

Status: Hardware not present

[04]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

[05]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection 4

Status: Media disconnected

PudgyOne · Answer

Aldeburgh,   Right click on the top one and make sure it's enabled.   Also look in the BIOS and does it show you can enable it in the...   Start, control panel, windows mobility center?       Rick

PudgyOne · Answer

Aldeburgh,

When you installed the bluetooth adapter, did you install the software first, then shut down the computer. Unplug it from the wall and remove the battery. Press and hold the power button for 30 seconds to discharge any power left in the system?

The adapter is showing in the system information but states that it's disconnected.

Do you have the make and model of the bluetooth adapter?

What do you see in the device manager? While there, in the top, do you see bluetooth radios? If yes, double click on it, then click on power management. Uncheck the box, allow Windows to turn off this device to save power.

Rick

OS Name:                   Microsoft Windows 7 Enterprise
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     20/09/2011, 10:57:04
System Boot Time:          03/01/2012, 07:17:38
System Manufacturer:       Dell Inc.
System Model:              Latitude E6420
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~775 Mhz
BIOS Version:              Dell Inc. A04, 11/05/2011
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London
Network Card(s):           5 NIC(s) Installed.
                          [01]: Intel(R) 82579LM Gigabit Network Connection
                                Connection Name: Local Area Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     19.155.***.**
                                IP address(es)
                                [01]: 19.151.**.***
                          [02]: Intel(R) Centrino(R) Advanced-N 6205
                                Connection Name: Wireless Network Connection
                                Status:          Media disconnected
                          [03]: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
                                Connection Name: Local Area Connection 2
                                Status:          Hardware not present
                          [04]: Microsoft Virtual WiFi Miniport Adapter
                                Connection Name: Wireless Network Connection 2
                                Status:          Media disconnected
                          [05]: Bluetooth Device (Personal Area Network)
                                Connection Name: Bluetooth Network Connection 4
                                Status:          Media disconnected

Aldeburgh · Answer

Rick,

Thanks again for your guidance.

When I got the box, I powered the computer off, unplugged and removed the battery but did not do the 30 second step. More to the point I added the hardware before installing any software (nothing came with the adapter by the way). I must admit to thinking "plug and play", ie taking the lazy way out.....

I don't know the make or model other than to say it was a genuine Dell part purchased from a Company called Upgrade Options in the UK. (I was referred to them by Dell when inquiing about the possibility of retrofitting BT).

I have two BT Radios in Device Mgr: Generic Bluetooth Adapter and Microsoft Bluetooth Enumerator.

Have now done the power management step you suggested.

I'll have another go at pairing up -- see what happens...

Thanks

Aldeburgh · Answer

Rick,

Right click on the top one and make sure it's enabled. Done: was enabled, but tried disabling, re-booting and re-enabling -- made no difference

Also look in the BIOS and does it show you can enable it in the... Done: All Wireless options were enabled

Start, control panel, windows mobility center? Tried without success: I could not get to any options for Bluetooth as per your screenshot -- only first two rows shown...

I have reverted to using a plug in BT adapter (Belkin) to eliminate any peripheral problems -- my BT travel mouse and BlackBerry both paired OK. So I'm basically back to the belief that some drivers for the internal Dell BT adapter must be installed. I will go back to the hardware supplier (Upgrade Options) to ask for their help.

If you have anything else to suggest I would be grateful, meanwhile thank you for your endeavours and advice. Much appreciated.

PudgyOne · Answer

Aldeburgh,

Go to Drivers & Downloads and enter your model. Try downloading Dell Control point and see if you can then have the options I have. Since a Latitude is a business laptop, you might not have the same options as I do. I use Dell Quickset and I don't see that listed.

Rick

PudgyOne · Answer

Aldeburgh,   Glad you got it working! :emotion-21: Thanks for posting back.   Take care,     Rick

nottabrat · Answer

Wow.. That's all I can say. I'm one of 200 corporate I.T. guys who only deals with Dell and HP's, and this exact issue (BT375, Latitude 6420 and Win7 x64) has been kicking all of us. We have tried every driver until this one. Still having some issues but this one seems promising. Have to reimage and start over. Will post results.

Thanks, Steve

PudgyOne · Answer

Steve,

I have seen members make images and the drivers do not get installed in the correct order causing problems. The desktop/notebook system utility(if applicable) and the chipset drivers need installed first, or the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

You may want to make the image of the basic installation, then start with installing the drivers in the correct order. Windows 7 is usually very easy to install drivers. If you use the Vista(or XP) drivers in the Vista(or XP) Compatibility mode in most cases the drivers will install with no problems.

Rick

PudgyOne · Answer

Steve,

Usually on a Dell, unless it had the upgrade options(disk came with product key attached), if the computer came with the operating system installed, if you use a Dell OEM disk, the disk gets the product key from the motherboard and no product key is needed.

If the recovery partition is still intact, it's the easiest route to take, as long as all files and folders are backed up. Restoring Your Computer´s Software to the Factory Settings

Manual method is How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

If you have a Windows 7 system, if you made the Windows 7 - IMPORTANT Windows 7 Backup Disks to create you can use Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0

Rick

nottabrat · Answer

LOL.. My laptop is being reimaged right now. I tried to install the above listed driver and it choked, telling me that it could not install the drive, had to rollback, and then Windows updates installed when it tried to reboot. To add more salt, Win7 came up and said I was no longer Validated (presumably because of the number of times I changed the bluetooth stack in a week? ). I clicked the link to validate, and of course, since we validate through Active Directory, all should have been great.. ehhhhnnn.. no go. She went down and refused to come back up.

So once I get her back, I'll try again to install the correct driver listed above... And I'll see what happens. Probably had locked files from a previous uninstall or reinstall of another BT driver...

Steve

Networking, Internet, & Bluetooth

Bluetooth adapter self installation/upgrade not fully functional

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