Do you know what version of the bluetooth driver is currently on the system that has the exclamation point next to it? Have you tried removing that driver (within Device Manager), restarting the system and seeing if Windows can install a native driver? That may work better for you.
You said that you have tried "most of the stuff that people said" but can you give us an idea (other than reinstalling drivers) what you've tried so we don't suggest the same steps?
Here is a link to the Dell Bluetooth support article. In that article you'll find most of the traditional troubleshooting steps that you will want to try, and you can see if there are any listed that you haven't tried.
Let us know if any of the steps in that article help and, if not, what you've tried the results are. We'll see what else we can recommend you try.
DELL-Todd S
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1.8K Posts
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January 4th, 2016 14:00
Hi,
Do you know what version of the bluetooth driver is currently on the system that has the exclamation point next to it? Have you tried removing that driver (within Device Manager), restarting the system and seeing if Windows can install a native driver? That may work better for you.
You said that you have tried "most of the stuff that people said" but can you give us an idea (other than reinstalling drivers) what you've tried so we don't suggest the same steps?
Here is a link to the Dell Bluetooth support article. In that article you'll find most of the traditional troubleshooting steps that you will want to try, and you can see if there are any listed that you haven't tried.
Let us know if any of the steps in that article help and, if not, what you've tried the results are. We'll see what else we can recommend you try.
Todd