Did you have a different cell number for the 3 day trial?

 

It sounds like they haven't activated your new phone number, yet.

 

I'd call Verizon Tech Support back and explain your situation in more detail with a different technician. Even go to a Supervisor if needs be. Were you on the phone for an hour, with only the one technician?

 

I was on the phone with two different folks, both very accommodating, but I can't help but think you are correct.  I spoke with another "techie" today and she said it had not been activated on my end, but that, as I noted, seems to be impossible to do.  I will call them again this evening as I am at work at the moment and see if I can speak with someone who is more knowledgeable.  The numbers are different; the original number was prefixed with 484; the new one is 215.  I was also researching on another forum and again, was told to investigate whether the drivers had been installed and how to check that, although that seems unlikely as service worked fine during my trial period.  Thanks!

When you call this evening, it might be helpful if you have the tech brief you in detail on the steps for activating your service on the activation page?

 

Good luck!

 

Last evening, I attempted once again to gain access and was basically trying different things.  I right-clicked the Dell Mobile Broadband icon and chose Run as Administrator and then I tried to connect.  The system was "installing" something and after a minute or so, I was connected!  I did some work and then disconnected.  A little later, I tried to connect again and I noticed that there was a message minimized saying "cannot connect without VZ Access Manager", which I do not have.  However, the system did connect and I had access to the Internet.   It seemed to be a magic fix for me, hopefully it will stay that way.  I made no other changes.