You need to tell us more about how you are attempting to connect? Are you trying to connect through one of the LAN ports on the router or directly to the broadband modem? Is this cable or dsl service? Which make and model router is it? Do you have MAC address filtering enabled on the router?
sorry... im trying to connect directly to the modem, no router is involved anywhere. it is a DSL modem that works through my electrical sockets. a power cable from my electrical socket in the wall goes to the modem then a cable with RJ45 connectors runs from the modem to my laptop. the modem is called NT Plus. i dont know anything about MAC addresses so i doubt i have one??? ha ha :smileytongue:
Your TCP/IP properties on your ethernet card are set with a static IP address. Has your ISP assigned you a static IP address? If not, then this is probably where your problem lies. You need to set the TCP/IP properties to "Obtain an IP address automatically".
As far as i know, yes i was given a static IP address. the installation document given to me by the engineer lists all the settings and that is the IP address i was given. On my desktop i use this IP address and it works fine.
the settings are exaclty the same as what they are on my desktop yet it doesnt seem to work. bloody strange if you ask me but hey wheres the fun in everything working first time, everytime!!!
ha ha thanks for this by the way
joel
Message Edited by joelmacdonald on 06-05-200610:55 PM
To help troubleshoot this problem, with the laptop connected to the mdoem, go to Start > Run and type
cmd then click OK. In the command prompt window that opens, type
ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Are you sure the subnet mask is correct (it looks suspicious to me)? Since I have never seen a dsl connection with a static IP address, I can't be of further help. I would suggest you contact your service provider.
just double checked it now and it seems to be correct. yeah well trying to get hold of them is like trying to find a polar bear on a sun bed. thanks very much for your patience and time buddy. I think it's time to switch provider's. had nothing but slow speeds and bad luck with this lot.
volcano11
2 Intern
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28K Posts
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June 4th, 2006 16:00
You need to tell us more about how you are attempting to connect? Are you trying to connect through one of the LAN ports on the router or directly to the broadband modem? Is this cable or dsl service? Which make and model router is it? Do you have MAC address filtering enabled on the router?
Steve
joelmacdonald
7 Posts
0
June 5th, 2006 20:00
joelmacdonald
7 Posts
0
June 5th, 2006 20:00
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Joel>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : D5X6LX1JOEL
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-0E-35-CB-A2-00
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth Personal Area Network from
TOSHIBA
Physical Address. . . . . . . . . : 00-10-C6-D3-68-2A
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-DB-E0-FC
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 161.12.9.53
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Default Gateway . . . . . . . . . : 161.12.9.49
DNS Servers . . . . . . . . . . . : 212.85.249.148
212.85.249.149
C:\Documents and Settings\Joel>
there you go hopes theres nothing in there that i shouldnt be showing :smileyvery-happy:
Message Edited by joelmacdonald on 06-05-200610:45 PM
volcano11
2 Intern
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28K Posts
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June 5th, 2006 20:00
Your TCP/IP properties on your ethernet card are set with a static IP address. Has your ISP assigned you a static IP address? If not, then this is probably where your problem lies. You need to set the TCP/IP properties to "Obtain an IP address automatically".
Steve
joelmacdonald
7 Posts
0
June 5th, 2006 20:00
As far as i know, yes i was given a static IP address. the installation document given to me by the engineer lists all the settings and that is the IP address i was given. On my desktop i use this IP address and it works fine.
the settings are exaclty the same as what they are on my desktop yet it doesnt seem to work. bloody strange if you ask me but hey wheres the fun in everything working first time, everytime!!!
ha ha thanks for this by the way
joel
Message Edited by joelmacdonald on 06-05-200610:55 PM
volcano11
2 Intern
•
28K Posts
0
June 5th, 2006 20:00
volcano11
2 Intern
•
28K Posts
0
June 5th, 2006 20:00
Are you sure the subnet mask is correct (it looks suspicious to me)? Since I have never seen a dsl connection with a static IP address, I can't be of further help. I would suggest you contact your service provider.
Steve
joelmacdonald
7 Posts
0
June 5th, 2006 21:00
just double checked it now and it seems to be correct. yeah well trying to get hold of them is like trying to find a polar bear on a sun bed. thanks very much for your patience and time buddy. I think it's time to switch provider's. had nothing but slow speeds and bad luck with this lot.
once again thanks for trying.
Joel