Broadcom problems

Question

Ok..im having trouble with my laptops broadcom 440 network card. I know the internet is working fine because when i connect through my desktop it works fine, however, if i plug the cable into my laptop it says i am connected but i receive no packets back. I double checked settings and made sure they are exact same as the ones on my desktop. As i type this im installing the latest driver for the network card but the laptop is still pretty much brand new and if i got my dates correct it alredy has the latest drivers.
So you know it is an Inspiron 9300 laptop.

Please help cause having internet access on my laptop would be a fantastic help for me.

If you need anyother info just say what you need and ill try find out.

Thanks

Joel

volcano11 · Answer

You need to tell us more about how you are attempting to connect? Are you trying to connect through one of the LAN ports on the router or directly to the broadband modem? Is this cable or dsl service? Which make and model router is it? Do you have MAC address filtering enabled on the router?

Steve

joelmacdonald · Answer

sorry...  im trying to connect directly to the modem, no router is involved anywhere. it is a DSL modem that works through my electrical sockets. a power cable from my electrical socket in the wall goes to the modem then a cable with RJ45 connectors runs from the modem to my laptop. the modem is called NT Plus.  i dont know anything about MAC addresses so i doubt i have one??? ha ha :smileytongue:   thanks for this   Joel

joelmacdonald · Answer

Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Joel>ipconfig/all Windows IP Configuration        Host Name . . . . . . . . . . . . : D5X6LX1JOEL       Primary Dns Suffix  . . . . . . . :       Node Type . . . . . . . . . . . . : Unknown       IP Routing Enabled. . . . . . . . : No       WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Wireless Network Connection:        Media State . . . . . . . . . . . : Media disconnected       Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection       Physical Address. . . . . . . . . : 00-0E-35-CB-A2-00 Ethernet adapter Local Area Connection 2:        Media State . . . . . . . . . . . : Media disconnected       Description . . . . . . . . . . . : Bluetooth Personal Area Network from TOSHIBA       Physical Address. . . . . . . . . : 00-10-C6-D3-68-2A Ethernet adapter Local Area Connection:        Connection-specific DNS Suffix  . :       Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller       Physical Address. . . . . . . . . : 00-14-22-DB-E0-FC       Dhcp Enabled. . . . . . . . . . . : No       IP Address. . . . . . . . . . . . : 161.12.9.53       Subnet Mask . . . . . . . . . . . : 255.255.255.240       Default Gateway . . . . . . . . . : 161.12.9.49       DNS Servers . . . . . . . . . . . : 212.85.249.148                                           212.85.249.149 C:\Documents and Settings\Joel>     there you go  hopes theres nothing in there that i shouldnt be showing  :smileyvery-happy: Message Edited by joelmacdonald on 06-05-200610:45 PM

volcano11 · Answer

Your TCP/IP properties on your ethernet card are set with a static IP address. Has your ISP assigned you a static IP address? If not, then this is probably where your problem lies. You need to set the TCP/IP properties to "Obtain an IP address automatically".

Steve

joelmacdonald · Answer

As far as i know, yes i was given a static IP address. the installation document given to me by the engineer lists all the settings and that is the IP address i was given. On my desktop i use this IP address and it works fine.

the settings are exaclty the same as what they are on my desktop yet it doesnt seem to work. bloody strange if you ask me but hey wheres the fun in everything working first time, everytime!!!

ha ha thanks for this by the way

joel

Message Edited by joelmacdonald on 06-05-200610:55 PM

volcano11 · Answer

To help troubleshoot this problem, with the laptop connected to the mdoem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.   Steve

volcano11 · Answer

Are you sure the subnet mask is correct (it looks suspicious to me)? Since I have never seen a dsl connection with a static IP address, I can't be of further help. I would suggest you contact your service provider.

Steve

joelmacdonald · Answer

just double checked it now and it seems to be correct. yeah well trying to get hold of them is like trying to find a polar bear on a sun bed. thanks very much for your patience and time buddy. I think it's time to switch provider's. had nothing but slow speeds and bad luck with this lot.

once again thanks for trying.

Joel

Networking, Internet, & Bluetooth

Broadcom problems

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