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I installed a Pioneer 16X DVD burner and a Western Digital 80 gig hard drive (set up as slave) to my Dell Dimensions 4100 866 MGHz with 256 Meg of RAM. My intent was to hook up my Digital 8 Sony Camcorder via the factory installed Firewire and burn my 8 MM tapes to DVD. I was successful in getting this all to work and went to look up additional information on the Internet about the movie editing software that I loaded and found I could not connect. I get the error "www.site.com could not be found. Check the name and try again" for every site. So far, I confirmed with Comcast that my connection is OK, I deinstalled all of the software that I loaded, I unpluugged the power source from each of the devices that I installed. I deinstalled and reinstalled TCP/IP for the network card. No luck. I did get an error message a couple of times that said :Network error, the support tuner has encoutered a network error. Check the state of the network and try again. I did run the network diagnostic tools and all of the tests, mail, loopback, and DNS server show unreachable. But I can ping the DNS server from the run promp. Another wierd fact: when I disabled the DVD burner, the computer would not boot up at all. It hung at the Dell screen. When I plugged it back in it booted. Any ideas??

volcano11 · Answer

Which version of Windows are you running? Are you getting a valid IP address from the cable modem? Try running lspfix from the following site:

http://www.cexx.org/lspfix.htm

There are other possibilities, but I'm not going to cover them all until you tell us which verison of Windows you have.

Steve

volcano11 · Answer

You are connected to the internet to post on this forum, aren't you? Download the program on the computer you are using to post messages on the forum. Copy the file to a floppy disk or CD-R. Carry the floppy disk or CD-R to the computer that does not work. Copy the file from the floppy disk or CD-R to the computer that doesn't work, then run the file on that computer.

Steve

joecheeks · Answer

Sorry, I am running Windows ME. I cannot get to the site you requested because of my issue. But I did run winipcnfg and I do get a valid IP address along with a default gateway. I did release and renew all with no change in status.

joecheeks · Answer

I am on an old laptop with no working removable media. I usually email stuff to myself when I need to get it to the other computer. What infomation would be helpful? Anything from winipcnfg or Windows network diagnostic? I can copy it over the old fasion way.

volcano11 · Answer

I need to know if running lspfix on the problem computer solves the problem.  Find some way to get it there.   Steve

joecheeks · Answer

The documentation does sound promising. I will find a way to get it there.

joecheeks · Answer

Also tried whndnfix located further down the page. It found no winsock errors. Any other ideas?

joecheeks · Answer

Well, I got it there and ran it but unfortunately it had no effect. 0 namespaces and Protocol providers were moved. I rebooted and still have the same problem.

joecheeks · Answer

Does anyone have any other ideas? Steve, you said that there were other things that we could try?

volcano11 · Answer

Try unsintalling the network adapter in Device Manager, then turning off the computer and swaping the PCI cards around in their slots.  Then restart and reinstall the network card drivers. Steve

volcano11 · Answer

Please report what you are getting for an IP address, Gateway, and DNS server address in winipcfg for the network card. Steve

joecheeks · Answer

I removed the adapter in device manager, shut down, moved the NIC down two slots, turned on and reinstalled. No dice. The same problem exists. I do like the new position. It was jammed against the vidio card before and was difficult to get at. This is really getting frustraating. Should I call Microsoft? Is there a good support line to call? Do you have any other ideas?

joecheeks · Answer

IP 67.162.45.196 DNS 63.240.76.198 Gateway 67.162.44.1 And I can still ping the DNS server via the c: prompt. I can also ping 216.109.118.166 (yahoo) and do a loopback. Network diagnosis says that these are uunreachable as well as teh network adapter. So I think that we are on the right track. Windows cannot talk to the network adapter.

joecheeks · Answer

That was one of the apps that I installed with the DVD Drive. I De-installed it again and did not get the error when i re-booted. I don't know where to go from here. Rerinstall Windows ME?

joecheeks · Answer

Resolution assistant gone. Problem still here. Speaking of error messages though. I have been getting a couple of new ones from time to time at boot. After Windows comes up I get: Codebase error: Erroor #: -310 Error #:81606 Not a corrupt index file. Index file is exclusive, locked or dos read only.. index file must be corrupt. WHen i click OK, I get: Nsengine has caused an error in C4DLL.DLL. Nsengine will now close. If you continue to ... restart. Does this give you any clues?

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