c600 modem

Question

Customer has a c600 with internal nic/modem. modem is giving blue scseen errors "the dsp code could not be unloaded, error 1010, failure cause #2". I have latest drivers installed, system sometimes doesn't recognise it has a modem. As a temp solution installed a pcmcia modem to get him up and working. I am not sure if this is a software or hardware error. Thanks

Woody

JohnM025 · Answer

wsalmons, Try completely uninstalling the modem and its software then reinstall it and se if that resolves the issue. Thank you for choosing Dell.

wsalmons · Answer

i have done that first. the drivers are the latest posted at dell site for c600 site. think harder.

JohnM025 · Answer

wsalmons,

It doesn't matter if you have the latest drivers.
What I stated was to completely remove the drivers then install the latest drivers.
You may also want to reseat the card to make sure it does not have a loose connection.

Thank you for choosing Dell.

wsalmons · Answer

I am supposed to use the list of drivers from the extracted download to find on them on the laptop, delete them and then reinstall them. I will also check on reseating modem card in laptop. thxs woody

ja_patron · Answer

Hi,

I have wIN2K with the minipci combo modem.. When i try to connect to the ISP it dials, but when trying to connect it freezes...

I've tried with another modem and it works.. but i still can't make the 3com built in modem..is there any additional setting i have to make?

thanks

Networking, Internet, & Bluetooth

c600 modem

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