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5 Posts

3240

August 25th, 2012 13:00

Can not connect to network

I have been having problems connecting my laptop to my network. It started after there was an automatic Windows update. I was able to do a system restore and then connect with an ethernet cable or wirelessly. This happened a couple of more times. I am now not able to use any earlier restore point and and connect to my network. It appears to be the problem with only my home laptop (Dell Studio 1558). I can still connect (via ethernet) to my desktop and work laptop (also via wirelessly) and to my smartphone. I tried restoring the network drivers from the original CD is received with the laptop. Is there something in a setting that can be changed to fix this problem? Or would I have to do a complete reinstall of Windows to fix the problem? Any other suggestions would be greatly appreciated.

 

Thanks,

Rob

9 Legend

 • 

30.3K Posts

August 25th, 2012 14:00

Rob,

 

Try reading...

Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet

 

If that doesn't work, then

Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.

 

 

Rick

5 Posts

August 25th, 2012 16:00

That seemed to work Rich. I had to uninstall McAFee and then was able to connect to the Internet. I am now trying to reinstall it. Thanks for your help.

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